The BSOD on a new laptop might indicate an undetected overclocking process.
The BSOD on a new laptop might indicate an undetected overclocking process.
Hi,
I recently purchased a new Fujitsu A555G laptop and installed Windows 10 (upgraded from version 7). It’s a Pro edition, and I’ve been using it for about three weeks without any issues. However, yesterday I encountered a blue screen (hal.dll+35f1f, BSOD 124). At first, I didn’t pay much attention, but it happened again today while browsing the internet, specifically watching a YouTube video. After some time, I’ve been using the computer regularly.
I also made a few changes to the cooling settings—switched to passive mode and adjusted the minimum fan speed to 55% for both plugged and unplugged states. A forum post suggested that this adjustment might have affected performance. I tried reverting the settings after the first crash, but it seemed to resolve the issue. Still, I noticed a faint crack sound coming from the right side of the laptop, possibly related to the HDD not being used properly. I’m hoping this isn’t connected to the problem, but I wanted to share the details.
I’ve uploaded the crash dumps for your reference. You can download them by clicking the grey “Lassú letöltés” button on the right:
http://data.hu/get/9852809/dumps.rar
Thanks a lot!
initial thought is the CPU overheated and encountered an issue with the internal memory controller.
i’d check if any fans are running and if the machine remains cool.
you might want to verify if your system has the latest bios and drivers installed.
the bios wasn’t overclocked, yet it operated faster than its base clock speed (still within acceptable limits for that CPU).
blocked fans or a malfunctioning fan control program could lead to overheating.
chrome also enables 3d hardware acceleration by default, which means browser extensions might utilize the GPU and contribute to heating or power-related problems. (gpu consumes excessive power, causing the CPU to heat up.)
Initially, it seems the CPU overheated and triggered an error in its internal memory controller. I’d check if any fans are spinning and whether the machine remains cool. It might be useful to verify if your system has BIOS and driver updates that need applying. The BIOS wasn’t overclocked but was operating faster than its base clock speed (still within acceptable limits for this CPU). If fans are blocked or a fan control program isn’t functioning, overheating could occur. Chrome also activates 3D hardware acceleration by default, which can lead to GPU usage and potential heating or power issues that might trigger this error. The GPU consumes excessive power, causing the CPU to experience an electrical brownout, resulting in memory errors and eventual shutdown. This scenario could also stem from a failing power supply; however, if the system remains operational for over 15 seconds, it’s likely a heat-related problem.
Most of these driver-related issues shouldn’t directly relate to this bug, but updating drivers could help prevent similar complications.
Old driver installed:
Daemon Tools driver
SystemRoot\System32\drivers\dtsoftbus01.sys – Mon Oct 17 05:12:30 2011
Another outdated driver (unexpected for the machine’s model.)
HUAWEI Mobile Connect - Bus Enumerate Device
SystemRoot\System32\drivers\ew_jubusenum.sys – Thu Nov 24 03:30:19 2011
It appears this might be a cell radio driver (though it’s outdated). I’m uncertain about the exact cause, so I’d look for an update from Fujitsu or verify the date.
I also found updates available for your Realtek RTL8168D/8111D PCI-E Gigabit Ethernet NIC (version 2014). You can check your motherboard vendor or visit the Realtek website:
http://www.realtek.com.tw/downloads/down...Down=false
Hi johnbi,
Thanks for your response!
Someone suggested it might be a registry issue and I should perform a clean install (avoiding the upgrade from Windows 7 to 10 due to known problems). I’m planning to try that.
You mentioned HUAWEI – I installed a USB stick for mobile internet a week ago. I’ll use a new one (just bought, 4G). Could this be the cause? (Possibly not compatible with Windows 10?) It’s a Huawei E303 model.