Talking about a used Dell laptop that has been fixed up and ready to go.
Talking about a used Dell laptop that has been fixed up and ready to go.
If you didn't have a BIOS or Windows 10 system, it wouldn't have asked for your login info. The issue is that you used an existing account (since that's how they know it's yours) and forgot the password. Just make up a new one, or reset the old password from the previous account.
As soon as I turn on my laptop, it shows that message immediately. OK, so I made a new Microsoft account and typed in a password for my phone (I didn't have one before) just so I could try getting past this step. Then the computer says the password is wrong. Wow. How can that be when there was never even one? Maybe I'm behind on what phones do now, but I never heard anyone enter a phone password. If I can't get out of that box, it looks like installing Windows for my laptop will just be useless and offer no other choices. Are there any used laptops with the OS already set up? I can't buy a brand new one because this is frustrating too. As I remember from a friend who bought a new laptop recently, they ran into exactly this problem to finish setting up Windows, so they had to return it.
It's pretty obvious that the laptop has never been turned off, which is why you can't get into BIOS or safe mode or even start a new Windows installation. Windows 10 doesn't really shut down when you press the power button; it only goes to sleep instead. That's why your computer keeps coming back to the login screen right after you try to turn it off. This doesn't mean there is no BIOS or operating system installed, though. You have to hold the power button down for more than 5 seconds actually to stop everything from running.
You can keep saying that the specific account you picked never existed as many times as you want, but if that were true then it wouldn't know your phone number either. You must have made an account in the past with a password you seem to have forgotten and linked it to your phone number. Now you think changing the password on your phone would somehow change what's stored for the main account. Unless you are still using an old discontinued Windows Phone, that is simply not true. I mean, how could Microsoft know what happens inside an Android or Apple phone? What if you had linked a landline number to your Microsoft account? How would anyone put a password on that old line?
While Microsoft has decided to hide the steps to create a local account so they can mine your personal data, it is still possible if you follow some extra tricks. These aren't going to be in any Quick Setup Guide paper piece of paper. But if you refuse or are too scared to just read the simple instructions carefully, then Windows 10 isn't for you.