System starts successfully, but display remains dark.
System starts successfully, but display remains dark.
She was facing problems with her PC, mainly due to consistently high CPU usage around 95% to 100%. I searched for suitable CPU/MBA bundles and found one that matched her needs. I helped her back up important files before installing the new parts. After setting up Windows 10, I changed the boot priority to the USB drive and saved the installation. When I tried to start, nothing happened. I reset it, waited a bit, then restarted again but still faced issues. I accessed the BIOS to set the USB as the first boot option, but it didn’t work. I tried selecting the drive to install Windows, but it wasn’t listed. Since she had removed all SATA cables except the M.2 slot, I attempted to use USB instead of the original drive. The system reported errors like “device does not have the correct drivers.” I cleared the flash drive and re-downloaded the media, but the PC still didn’t boot. I considered updating the BIOS via USB, though I’m unsure how to do that with a black screen. Given her Ryzen setup, swapping components isn’t possible. I’m unsure if the issue was with the flash drive or the M.2 slot, but I appreciate any guidance.
Begin by eliminating all SATA drives. Shut down the power supply unit. Disconnect the CMOS battery for five minutes while the PSU is off (five minutes counts). Verify RAM is in slots A2 and B2. If a boot splash appears, consider flashing the BIOS; for guidance visit the provided link. Should you encounter a blank screen, turn off the PSU and/or disconnect the display cable before restarting. Confirm your boot media is functional, then use the media creation tool to generate a USB drive: https://www.microsoft.com/en-us/software.../windows10 and https://www.microsoft.com/en-us/software.../windows11. Once Windows is installed, update the driver package and firmware for your GPU at https://www.nvidia.com/en-us/drivers/nv-...pdate-x64/
It seems your SATA M.2 might not work with your NVMe card. Do you have a different M.2 slot or another card?
I was contemplating this, there are two M.2 ports on the board. I’ll test the other one now and if it fails, I’ll check what type of M.2 it has.
m.2 is the sole drive in the system and clearing the CMOS didn't achieve any results sadly
I attempted to use her previous memory because it supports DDR4, but it didn’t work. I moved the M.2 drive to a different port while keeping the old RAM, and it started up showing a message about a new CPU being installed. I had to press F1 to proceed, which took me through the BIOS setup. Then I powered it off and connected a Windows USB drive, but when I tried to turn it on again, it refused. It’s really confusing.
It would help if the setup had an 12400 with igpu and fewer options. I prefer having an igpu as a backup. You managed it already, but I’d still reinsert the GPU—it uses PCIe power adapters and an HDMI cable. Could be two issues: storage and display. Edited May 9, 2023 by leclod
I understand, but the setup isn't stable. It seems the GPU isn't functioning properly. Have you secured your CPU correctly, avoiding bent pins? Have you tested various RAM slots, perhaps using only one stick? Updated on May 9, 2023 by leclod