F5F Stay Refreshed Hardware Desktop System shuts down during intense gaming sessions

System shuts down during intense gaming sessions

System shuts down during intense gaming sessions

C
craftingwarior
Junior Member
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44
05-27-2024, 07:03 PM
#1
Computer model: Desktop GPU – Sapphire PULSE Radeon RX 6800 16 GB Video Card
CPU: AMD Ryzen 7 7800X3D 4.2 GHz, 8-core processor
Motherboard: ASRock A620I LIGHTNING WIFI Mini ITX AM5
BIOS version: 1.30.AS05
RAM: TEAMGROUP T-Create Expert 32 GB (2 x 16 GB), DDR5-6000 CL30
PSU: Phanteks Revolt SFX 850 W, 80+ Platinum certified
Case: Cooler Master MasterBox NR200 Mini ITX
Operating system: Windows 11, version 23H2
GPU drivers: 23.30.13.01-231128a-398226C-AMD-Software-Adrenalin-Edition
Chipset: AMD 5.11.02.217
Background applications: Chrome

Description of issue: Built PC a week ago, initial performance was normal. Played Portal 2 with a friend without problems. After downloading a virus, the system restarted upon entering menus or during gameplay. Experienced crashes in Avatar game around 30 seconds into play. Booting back shows no error, but Event Viewer reports "kernel power 41 error."

Troubleshooting steps:
- Downclocked RAM, reinserted securely.
- Replaced all components to verify proper installation.
- Updated BIOS, CPU, and GPU firmware.
- Performed stress tests; temperatures, speeds, usage remained stable.
- Adjusted BIOS settings to factory defaults.
- Ran Heaven Benchmark 4.0; anti-aliasing at high settings caused crashes within seconds, lasting up to 30 seconds. Turning it off resolved the issue without restart.
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C
craftingwarior
05-27-2024, 07:03 PM #1

Computer model: Desktop GPU – Sapphire PULSE Radeon RX 6800 16 GB Video Card
CPU: AMD Ryzen 7 7800X3D 4.2 GHz, 8-core processor
Motherboard: ASRock A620I LIGHTNING WIFI Mini ITX AM5
BIOS version: 1.30.AS05
RAM: TEAMGROUP T-Create Expert 32 GB (2 x 16 GB), DDR5-6000 CL30
PSU: Phanteks Revolt SFX 850 W, 80+ Platinum certified
Case: Cooler Master MasterBox NR200 Mini ITX
Operating system: Windows 11, version 23H2
GPU drivers: 23.30.13.01-231128a-398226C-AMD-Software-Adrenalin-Edition
Chipset: AMD 5.11.02.217
Background applications: Chrome

Description of issue: Built PC a week ago, initial performance was normal. Played Portal 2 with a friend without problems. After downloading a virus, the system restarted upon entering menus or during gameplay. Experienced crashes in Avatar game around 30 seconds into play. Booting back shows no error, but Event Viewer reports "kernel power 41 error."

Troubleshooting steps:
- Downclocked RAM, reinserted securely.
- Replaced all components to verify proper installation.
- Updated BIOS, CPU, and GPU firmware.
- Performed stress tests; temperatures, speeds, usage remained stable.
- Adjusted BIOS settings to factory defaults.
- Ran Heaven Benchmark 4.0; anti-aliasing at high settings caused crashes within seconds, lasting up to 30 seconds. Turning it off resolved the issue without restart.

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I
Ireo
Member
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150
05-27-2024, 07:03 PM
#2
Not claiming it's officially 6800, but those chips have had some problems. You might have turned off MPO and tried again. Also, maybe just the driver isn't working well.
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I
Ireo
05-27-2024, 07:03 PM #2

Not claiming it's officially 6800, but those chips have had some problems. You might have turned off MPO and tried again. Also, maybe just the driver isn't working well.

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T
ThatOneGuy14
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157
05-27-2024, 07:03 PM
#3
It seems like the problem might be with the GPU hardware. I would replace it.
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T
ThatOneGuy14
05-27-2024, 07:03 PM #3

It seems like the problem might be with the GPU hardware. I would replace it.

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