System shuts down abruptly due to Kernel-Power exception 41. Athermal zone enumeration failed.
System shuts down abruptly due to Kernel-Power exception 41. Athermal zone enumeration failed.
PC model: Seasonic Focus GX with PSU 80+ Gold and 850W CPU (Intel Raptor Lake, Core i5 13600KF @ 3.5GHz).
Cooler: CPU Deepcool AG620.
Motherboard: GIGABYTE Z790 UD.
GPU: Radeon RX 6650 XT dual O8G, 8GB GDDR6, 128-bit.
Storage: Crucial P3 1TB PCIe 3.0 x4 M.2 2280.
RAM: Kingston FURY Beast 32GB DDR5 5200MHz CL36.
Case: Phanteks Eclipse P300A with mesh cooling.
I’m experiencing random shutdowns. Event Viewer showed a Kernel-Power(41) critical error, but it wasn’t specific enough. Later I learned about an ACPI thermal zone enumeration event. It says: “ACPI thermal zone _TZ.TZ00 has been enumerated.”
Details:
- ACPI thermal zone _TZ.TZ00 enumerated
- Temperature readings: 353K, 328K, 323K, 318K, 313K
- Cooling: 0K minimum throttle, CR3 at 0K
- No clear indication of what the system thinks is wrong.
I’m unsure why this matters. It might mean a component is overheating and shutting down to protect it. I have only one case fan and three extra slots. Should I add more fans? Are these suitable? The problem happens without heavy tasks, so maybe something else is at play. Thanks ahead!
It would make sense to use two intake points. If your HV info shows no +100°C readings, it’s probably not an issue—just follow the guidelines. Do you have any air conditioners recently activated that share the same power supply?
Currently, the only things powered are the PC, an Alexa device, a few lights, and two monitors. The power cord for the PC creates a small flame each time it connects. It seems like a power surge might have occurred because all devices were connected at once. Could this be the problem?
There could be a faulty ground connection and it needs inspection. At least connect your PC to a UPS to prevent power changes.
I lack a connection to the house because it's quite old and would need electrical updates. My power cable burned through the wall outlet. Though I'm not certain this caused the computer to shut down, I'll replace the outlet and cord. This is noted as a temporary fix, and hopefully it resolves everything. Updated: Added a new plug for the extension cord and the sparks have stopped. Believe it's fixed now.
I've encountered situations where laptops fail to charge without a solid ground connection. The UPS component stands out because line-interactive models effectively shield the downstream parts from issues.