F5F Stay Refreshed Hardware Desktop System failures happen exclusively during gameplay.

System failures happen exclusively during gameplay.

System failures happen exclusively during gameplay.

J
justkillex
Junior Member
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34
10-02-2020, 10:51 AM
#1
Over the last few months I've faced frequent system failures whenever I play games. Usually it lasts about half an hour before everything stops. The screen turns black, audio repeats for roughly a minute, then the whole thing restarts. Event Viewer records each crash with this message: "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used." This issue appears with newer titles but also affects older ones. My main games are Jedi Survivor, Lego Star Wars Skywalker Saga, and Forza Horizon 5. Minecraft seems to work fine. The problem started after I got a stable internet connection at my new home, and I haven't had a solid enough link for eight months. I've updated Windows, installed the latest graphics drivers, motherboard updates, and various software like iCue. PC details and event logs are listed below. Log Name: System Source: TPM Event ID: 15 Level: Error OpCode: Info Details (Friendly View): - System - Provider [Name] TPM [Guid] {1b6b0772-251b-4d42-917d-faca166bc059} EventID 15 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [SystemTime] 2023-08-14T04:31:47.8212668Z EventRecordID 57373 Correlation - Execution [ProcessID] 4 [ThreadID] 532 Channel System Computer DESKTOP - Security [UserID] - EventData locationCode 0x1c0004f3 Data 3221225524 PC Specs: ROG B550-f Gaming Wifi II AMD Ryzen 5 3600 Corsair Vengeance RGB DDR4 (16 Gigs) Corsair RM850X Corsair H150i RGB ProXT ROG 3070 Strix 2 WD Blue m.2 SSDs, a 250 Gb boot drive and a 2Tb game drive WD Black 4Tb mass storage HDD
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J
justkillex
10-02-2020, 10:51 AM #1

Over the last few months I've faced frequent system failures whenever I play games. Usually it lasts about half an hour before everything stops. The screen turns black, audio repeats for roughly a minute, then the whole thing restarts. Event Viewer records each crash with this message: "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used." This issue appears with newer titles but also affects older ones. My main games are Jedi Survivor, Lego Star Wars Skywalker Saga, and Forza Horizon 5. Minecraft seems to work fine. The problem started after I got a stable internet connection at my new home, and I haven't had a solid enough link for eight months. I've updated Windows, installed the latest graphics drivers, motherboard updates, and various software like iCue. PC details and event logs are listed below. Log Name: System Source: TPM Event ID: 15 Level: Error OpCode: Info Details (Friendly View): - System - Provider [Name] TPM [Guid] {1b6b0772-251b-4d42-917d-faca166bc059} EventID 15 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [SystemTime] 2023-08-14T04:31:47.8212668Z EventRecordID 57373 Correlation - Execution [ProcessID] 4 [ThreadID] 532 Channel System Computer DESKTOP - Security [UserID] - EventData locationCode 0x1c0004f3 Data 3221225524 PC Specs: ROG B550-f Gaming Wifi II AMD Ryzen 5 3600 Corsair Vengeance RGB DDR4 (16 Gigs) Corsair RM850X Corsair H150i RGB ProXT ROG 3070 Strix 2 WD Blue m.2 SSDs, a 250 Gb boot drive and a 2Tb game drive WD Black 4Tb mass storage HDD

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M
MasterHD7
Senior Member
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340
10-06-2020, 02:46 AM
#2
Change all drivers on your mobile site. Update the UEFI via your mobile site. Confirm whether this resolves the issue.
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M
MasterHD7
10-06-2020, 02:46 AM #2

Change all drivers on your mobile site. Update the UEFI via your mobile site. Confirm whether this resolves the issue.

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H
HatSome26
Junior Member
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28
10-08-2020, 04:41 AM
#3
I changed the UEFI last evening, but the issue persists. Reviewed Event Viewer and confirmed the log matches what was shared earlier. I’m certain the latest drivers for chipset, wireless, and Bluetooth are installed on my motherboard. The remaining available drivers include LAN, SATA, Software & Utility (ROG CPU-Z V2.01) and VGA. I just verified that the Geforce drivers are fully updated.
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H
HatSome26
10-08-2020, 04:41 AM #3

I changed the UEFI last evening, but the issue persists. Reviewed Event Viewer and confirmed the log matches what was shared earlier. I’m certain the latest drivers for chipset, wireless, and Bluetooth are installed on my motherboard. The remaining available drivers include LAN, SATA, Software & Utility (ROG CPU-Z V2.01) and VGA. I just verified that the Geforce drivers are fully updated.

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