System appears unresponsive yet pointer continues to function.
System appears unresponsive yet pointer continues to function.
In short, I've had three PCs so far, all running Windows 11. Over the past few months I've faced similar issues—my machine just stops working suddenly, but the cursor stays functional. I can't perform any keyboard shortcuts except for a hard restart. It happens randomly, even when opening just a few Chrome tabs or playing Valorant. Despite everything being brand new and in great shape, my hardware seems to be failing. The specs are listed above, and I have a cooler upgrade but no PSU info beyond 600W. I'm new to this and really need your assistance. I've attached some pictures for reference.
Hey there! Start by opening Event Viewer. If you see many error or warning messages, it might eventually cause Windows to freeze. If you managed to use Task Manager, I suggest trying to restart the Windows Explorer process—just press win+e, then ctrl+shift+esc, and click a few times. But this sounds like you're completely locked out, which is frustrating. There could be outdated drivers or missing updates. I fixed this on my partner's computer; it turned out the 8700k needed an Intel driver version 5 or 6 to function properly. Until then, it kept showing a warning every half hour.
Discover local security tools and malware detection options. Be cautious with the warning about burning everything down—consider using Malwarebytes for a full scan. Good luck!
The second screenshot from EventViewer after restart displays all warnings, indicating "LSA (LsaSrv)." This name also applies to a genuine Windows service. Unless the alert originates from a file in C:\Windows\Cursors\lsasrv.exe as mentioned in the referenced article, it's probably not malicious. You should click on these events to view their details. One screenshot begins with "Cri…" and reads "Kernel-Power," which corresponds to the crash event. It’s likely the system will notify you that Windows unexpectedly lost power.