support from ubisoft is terrible after eight days of trouble (a bit too much).
support from ubisoft is terrible after eight days of trouble (a bit too much).
Hi everyone, I need some guidance on how to resolve an issue with Assassin's Creed Odyssey. I started playing on December 14th and downloaded the game. The next day I began, but my FPS was around 30 at first. Once I loaded a character, my FPS dropped to between 25 and 30. I tried adjusting all the settings and even going to the lowest graphics options, but the FPS remained at 30.
I reached out to Ubisoft support, and they’ve been in touch with me for about eight days. Each time they suggested new fixes, nothing resolved the problem. They mentioned I should lower my settings and accept the situation.
Things got worse when I considered contacting Steam to request a refund. I paid £90 for the Gold edition, played over two hours, but still didn’t get a refund even after explaining the issue.
I’m now wondering if there’s anything more I can do about the game to fix this problem.
I received a follow-up email from Ubisoft six months ago, but I haven't played the game since then.
it's terrible you'd think they'd assist with a refund, but they insisted it wasn't our business lol
The situation appears unusual regarding the frame rate. It seems unrelated to gaming, possibly a hardware issue. Could you share your CPU speed and whether the game is running on an HDD or SSD?
Well, honestly, UBI is just a publisher—do they still develop games themselves? Have you checked the latest benchmarks?
I believe they continue to be developed by Unsoft. If you're referring to game benchmarks, the average is around 20.