F5F Stay Refreshed Hardware Desktop Strix B550-E and the Mystery of Vanishing Bluetooth

Strix B550-E and the Mystery of Vanishing Bluetooth

Strix B550-E and the Mystery of Vanishing Bluetooth

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ajpate
Member
223
04-24-2020, 02:39 PM
#1
I’m looking for some guidance on this problem. After setting up my system, everything seemed to work well until Bluetooth vanished completely. I’ve tried updating the BIOS, running Windows Update, reinstalling Windows, resetting settings, installing the Intel Bluetooth drivers, using the hardware troubleshooter, and even toggling it on and off in the BIOS. Still nothing seems to help. Before I reinstalled Windows, the device would appear in Device Manager with Error 45, but after installation it disappeared entirely. My motherboard (ASUS Strix B-550E) has an Intel AX200NGW Wi-Fi 6/Bluetooth 5.1 module built right into it—so it’s not a standard M.2 card. The issue is confusing because one part works while the other doesn’t, even though the Wi-Fi side seems fine. Any advice would be greatly appreciated.
A
ajpate
04-24-2020, 02:39 PM #1

I’m looking for some guidance on this problem. After setting up my system, everything seemed to work well until Bluetooth vanished completely. I’ve tried updating the BIOS, running Windows Update, reinstalling Windows, resetting settings, installing the Intel Bluetooth drivers, using the hardware troubleshooter, and even toggling it on and off in the BIOS. Still nothing seems to help. Before I reinstalled Windows, the device would appear in Device Manager with Error 45, but after installation it disappeared entirely. My motherboard (ASUS Strix B-550E) has an Intel AX200NGW Wi-Fi 6/Bluetooth 5.1 module built right into it—so it’s not a standard M.2 card. The issue is confusing because one part works while the other doesn’t, even though the Wi-Fi side seems fine. Any advice would be greatly appreciated.

Z
ZeroXbot
Member
225
04-26-2020, 11:05 AM
#2
No, I haven't installed the chipset drivers yet.
Z
ZeroXbot
04-26-2020, 11:05 AM #2

No, I haven't installed the chipset drivers yet.

V
VibezHD
Junior Member
8
04-26-2020, 04:11 PM
#3
From the AMD site, when the system was functioning, I relied on ArmouryCrate's update tool. After it stopped, I performed a clean format, reinstalled Windows, and added the B550 chipset drivers from their website. No unexpected devices appear in Device Manager now.
V
VibezHD
04-26-2020, 04:11 PM #3

From the AMD site, when the system was functioning, I relied on ArmouryCrate's update tool. After it stopped, I performed a clean format, reinstalled Windows, and added the B550 chipset drivers from their website. No unexpected devices appear in Device Manager now.

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theboodboody
Junior Member
47
04-29-2020, 03:03 AM
#4
Your ASUS board appears to have disabled WiFi, audio, and Bluetooth within the BIOS settings. It seems this might be the issue you're experiencing.
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theboodboody
04-29-2020, 03:03 AM #4

Your ASUS board appears to have disabled WiFi, audio, and Bluetooth within the BIOS settings. It seems this might be the issue you're experiencing.

D
DangoBravo
Posting Freak
821
04-29-2020, 03:15 AM
#5
It was my consideration too, yet I’ve confirmed the Bluetooth Controller is activated in the device management area of the BIOS.
D
DangoBravo
04-29-2020, 03:15 AM #5

It was my consideration too, yet I’ve confirmed the Bluetooth Controller is activated in the device management area of the BIOS.

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tiamoo92
Member
144
04-29-2020, 04:42 AM
#6
Consider checking ASUS's official site for the relevant drivers; they may have the Bluetooth module support.
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tiamoo92
04-29-2020, 04:42 AM #6

Consider checking ASUS's official site for the relevant drivers; they may have the Bluetooth module support.

O
Olewww123
Senior Member
255
04-29-2020, 05:38 AM
#7
I managed to fix this problem myself. Bluetooth is now functioning properly again. The last thing I did was disconnect my PC from the wall power for the night. Clearing CMOS didn’t help, but turning off the power resolved the issue and re-activated the hardware.
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Olewww123
04-29-2020, 05:38 AM #7

I managed to fix this problem myself. Bluetooth is now functioning properly again. The last thing I did was disconnect my PC from the wall power for the night. Clearing CMOS didn’t help, but turning off the power resolved the issue and re-activated the hardware.

P
pertipoju
Member
187
05-01-2020, 05:21 AM
#8
Just joining the forum, but I want to point out that some models stop the BT/WIFI even when turned off. If you disconnect the power, it cuts off all power to the board and resets everything. thay
P
pertipoju
05-01-2020, 05:21 AM #8

Just joining the forum, but I want to point out that some models stop the BT/WIFI even when turned off. If you disconnect the power, it cuts off all power to the board and resets everything. thay

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Th3G4merX
Senior Member
700
05-02-2020, 06:14 AM
#9
Great! It helped me. Just turned it off for a couple of seconds and it functioned properly!
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Th3G4merX
05-02-2020, 06:14 AM #9

Great! It helped me. Just turned it off for a couple of seconds and it functioned properly!

J
Joustboy
Junior Member
43
05-03-2020, 10:18 AM
#10
Thanks for your assistance! It just so happened for me and it turned out okay ^^
J
Joustboy
05-03-2020, 10:18 AM #10

Thanks for your assistance! It just so happened for me and it turned out okay ^^

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