Steam Assistance Team

Superjulo
Member

121

05-02-2016, 09:04 PM

Your account was taken over recently, and you've already reported it. It hasn't received a response yet. I'm here to help you track down an update.

Superjulo

05-02-2016, 09:04 PM #1

Your account was taken over recently, and you've already reported it. It hasn't received a response yet. I'm here to help you track down an update.

dhawk3000
Junior Member

05-04-2016, 04:58 PM

Steam support is really poor; it’s even possible it might never get resolved. There are plenty of memes about this, but the reality is different.

dhawk3000

05-04-2016, 04:58 PM #2

Steam support is really poor; it’s even possible it might never get resolved. There are plenty of memes about this, but the reality is different.

Shadowsuns
Member

228

05-26-2016, 02:39 AM

For one of the players I used to play with, it took him two and a half months to receive a response about his account. Steam support feels like a joke.

Shadowsuns

05-26-2016, 02:39 AM #3

For one of the players I used to play with, it took him two and a half months to receive a response about his account. Steam support feels like a joke.

mincr4fters
Member

05-26-2016, 10:29 AM

Unusually, I've consistently received strong support from Steam. I usually get responses within a week or two, even though others may take longer. Are you involved with Steam Guard? Hold on.

mincr4fters

05-26-2016, 10:29 AM #4

Unusually, I've consistently received strong support from Steam. I usually get responses within a week or two, even though others may take longer. Are you involved with Steam Guard? Hold on.

_DarkStone_
Member

227

05-26-2016, 10:20 PM

Could you clarify what you're referring to? I need more context to understand how it got hijacked.

_DarkStone_

05-26-2016, 10:20 PM #5

Could you clarify what you're referring to? I need more context to understand how it got hijacked.

Durif
Member

125

06-01-2016, 05:31 AM

Submit updated support request with proof of purchase included. They usually avoid tickets lacking sufficient evidence of ownership, which is understandable.

Durif

06-01-2016, 05:31 AM #6

Submit updated support request with proof of purchase included. They usually avoid tickets lacking sufficient evidence of ownership, which is understandable.

Kayzan_
Senior Member

252

06-01-2016, 07:21 AM

I don’t have access to send emails directly. Could you provide the email address or confirm how you’d like me to proceed?

Kayzan_

06-01-2016, 07:21 AM #7

I don’t have access to send emails directly. Could you provide the email address or confirm how you’d like me to proceed?

RawrPlayzMC
Junior Member

06-03-2016, 09:46 AM

Search for the individual on Steam and use their email address. Also, reach out via their Facebook or Twitter profiles, as these can help capture their interest.

RawrPlayzMC

06-03-2016, 09:46 AM #8

Search for the individual on Steam and use their email address. Also, reach out via their Facebook or Twitter profiles, as these can help capture their interest.