Sometimes getting up from sleep or shutting down can cause a black screen?
Sometimes getting up from sleep or shutting down can cause a black screen?
Waking up from sleep or shutdown leads to a black screen until I force shut down the PC by pressing the power button, a method I don't believe is advisable. However, this approach isn't effective enough on its own. I struggle to reproduce the issue consistently. Occasionally, shutting down works without problems, but other times the display remains blank while the fan spins and RGB lights stay on.
I attempted troubleshooting steps such as updating Windows, repairing Windows, resolving startup issues, adjusting boot settings (Secure Boot, Fast Boot, Fast Startup), changing cables or ports, using different power management options, updating drivers, enabling/disabling wake timers, modifying power state settings, reinstalling the display driver, and running commands like "powercfg -h off." Despite these efforts, the problem persists.
The system runs on a MSI H310I PRO motherboard with an i5-9400F CPU, stock cooling, RTX 2080 GPU, 2x8GB DDR4 RAM, a 512GB SSD, and a Seasonic Focus Plus Gold 550w PSU. It uses the Cougar QBX case and is running Windows 11 on a Xiaomi A27i monitor.
enable verbose logging:
https://learn.microsoft.com/en-us/t...st...s-messages
to understand what happens during shutdown. For instance, shutdown may stop if data is at risk. (like a flush disk command failing)
also note that media players can interfere with shutdown, such as blocking a network device like an Xbox.
(consider disconnecting the network beforehand for testing)
run crystaldiskinfo.exe to verify drive health and determine if updates are needed.
I’ve observed situations where network driver or router issues cause packet corruption, resulting in blocked shutdowns. (update both driver and router firmware)