Several driver crashes
Several driver crashes
Hello there! I've been suffering from Windows crashes for some time now, and even though I feel like I've had some periods in which it didn't happen, eventually, it keeps crashing sooner or later. It happens mostly while I am playing, and the kind of errors I've experienced have been variating a little bit. Most of the time, the screen just freezes and then turns black. Sound usually keeps working for a little longer but then freezes as well. A few weeks ago I had two crashes with visual artifacts but It haven't happened ever since. Today I had a crash in which I managed to alt+sup and close my Windows sesion, but right after that it still went into a blue screen and had to reset. These crashes started a long ago with a Windows reinstall, but I've tried a lot of things (uninstalling the drivers with DDU and getting them again, installing a different version of windows from zero, replacing most hardware pieces...) but still I keep suffering from these errors. At first they would freeze my computer and I'd had to turn it off by brute force, and no error would appear on the registry. Now I've checked again just in case and I have some crash reports. All of them seem to be related my GPU drivers, but I've changed my GPU from AMD to Nvidia, and some time later back to AMD again (Rx 580 to gtx 1070 to RX 5700), and every time I've done that I've used DDU to remove the old drivers and install the new ones, to no avail. Here are some of my errors. Thanks in advance: On Wed 21/10/2020 15:27:10 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\102120-6875-01.dmp This was probably caused by the following module: amdkmdag.sys (0xFFFFF8062E831940) Bugcheck code: 0x116 (0xFFFFDB0FF1735050, 0xFFFFF8062E831940, 0xFFFFFFFFC0000001, 0x3) Error: VIDEO_TDR_ERROR file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0359518.inf_amd64_20c585088e1e4b33\B359297\amdkmdag.sys product: ATI Radeon Family company: Advanced Micro Devices, Inc. description: ATI Radeon Kernel Mode Driver Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR On Tue 15/09/2020 11:59:39 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\091520-7812-01.dmp This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x26128E) Bugcheck code: 0x116 (0xFFFFDC861C329460, 0xFFFFF806372009F0, 0x0, 0xD) Error: VIDEO_TDR_ERROR file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics Kernel Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Sun 23/08/2020 1:40:28 your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\082320-6921-01.dmp This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x26129E) Bugcheck code: 0x116 (0xFFFF9B8B33B49010, 0xFFFFF80219D30818, 0xFFFFFFFFC0000001, 0x3) Error: VIDEO_TDR_ERROR file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics Kernel Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this Also, this is my system: Computer name: DESKTOP-KBJ10TS Windows version: Windows 10, 10.0, build: 19041 Windows dir: C:\WINDOWS Hardware: ASUSTeK COMPUTER INC., ROG STRIX Z370-F GAMING CPU: GenuineIntel Intel® Core™ i7-8700 CPU @ 3.20GHz Intel8664, level: 6 12 logical processors, active mask: 4095 RAM: 17110679552 bytes (15,9GB) PSU: EVGA Supernova G2 750W GPU: RX 5700 These crashes started to happen around Jan or Feb with some good periods in between. I've replaced not only most of my Software since it started, but also my Hardware, with the RAM and PSU being the unique exceptions, but I've had them tested with Prime96, Aida64 and Memtest and everything felt on spot. I'm baffled at this point and I don't really know what else could I do. Thanks in advance for your time, guys. These were my threads earlier this year: Mars: https://forums. July: https://forums.
were the mistakes also TDR issues? possibly the fault isn’t in the cards but elsewhere in the computer. switching from AMD to NVIDIA and still getting the same problems would suggest it wasn’t the GPU.
Hey, thanks for your help!
I'm not sure if the mistakes were identical during my time with Nvidia. They definitely seemed similar, but after seeing some variations it could be another reason for different errors. I managed to restore a video using my mobile phone when the artifact crash occurred. If you think it might help, feel free to upload it.
I plan to do that this weekend. My GPU is still in good shape and was purchased in mid-2015, covered by the EVGA warranty.
I’ll try to share more details then... take care!
Edit:
A bit of necroposting, but since I fixed my issue it’s worth mentioning. I just received a refund for my GPU and have started using my girlfriend's RX 570. No problems so far and it’s been running well for months now. So I guess the old RX 5700 is to blame.