Server connection lost during gameplay.
Server connection lost during gameplay.
Over the last month my World of Tanks session has repeatedly failed with the error "Connection to server interrupted." I've filed a support ticket on Wargaming.net, analyzed the PingPlotter trace, submitted logs, attempted admin access, followed their router setup guide, verified my ISP connection (Verizon confirms everything is okay), and even tried changing the server location from US Central to Latin America without success. The issue persists regardless of settings. I also reinstalled the game, cleared caches, and removed saved configurations. Other titles like World of Warships and Rainbow 6 Siege work well, but PUBG requires setting affinity to single thread in the lobby before joining. My system specs are a Ryzen 1700 at 3.5GHz with 16GB RAM and GTX 1070. Anyone else encountered this problem? What steps have you taken to fix it?
I’m considering the antivirus software you’re using and whether you’ve previously turned it off before starting the game. Verify with the Windows firewall that it’s disabled as well. Check your network interface drivers—Realtek is straightforward to locate online, but if not, consult your motherboard manufacturer’s site for compatible drivers. Open Device Manager for your adapter and ensure the Power Management option is unchecked for power-saving settings. Confirm whether you’re connected to Wi-Fi; if possible, switch to a wired connection to rule out interference. In Windows (including Windows 10), set your power mode to High Performance or Ryzen Balanced rather than the default balanced or power save. AMD has specific configurations for Ryzen to optimize performance—this might be relevant given your PUBG thread discussion. Ask World of Tanks support about their findings from the pingplotter trace and logs you provided. You may have restarted your router after changing port settings before testing. What type of Verizon router do you have? Are there any unusual firewall or security configurations active? Consider disabling them temporarily to see if it affects performance.
Thanks for your feedback! I updated my Intel NIC drivers and switched to Ryzen Balanced power mode. I’m using a wired connection and the BIOS is up to date. So far, it hasn’t resolved the problem. I’m unsure if I rebooted the router after configuring port forwarding, so I’ll try again and disable antivirus and firewall temporarily. Looking at PingPlotter logs, Wargaming.net support mentioned an issue with a single hop and advised contacting my ISP. They didn’t provide more details beyond that. I reached out to Verizon, who confirmed there’s no problem with my connection, but it’s tough to get technical assistance from them—especially at Level 1 support. This might take some time while I wait for a better connection. Appreciate the advice!
If you upload the PingPlotter log, I’d be happy to review it. If the problematic hop WG Support highlighted is indeed linked to a Verizon router or a path from Verizon to Wargaming’s server, it could point to routing issues or a misconfigured device on their side. You’re right that Level 1 support wouldn’t consider such matters, so you’ll need to step up and clearly explain the findings to them. To test this further, try using another internet connection—perhaps tethering a mobile phone and playing while it uses its network (avoid Verizon if possible). Even with higher latency, it might still be playable. If feasible, bring the PC to someone else’s home or LAN setup and see if the issue persists. Confirming that the problem occurs only with your Verizon service would give you a solid argument to ask for a detailed explanation from their support team.
Hey there! I see you're facing the same issue. It sounds frustrating when support can't assist. Is there anything specific you'd like to discuss about this?