F5F Stay Refreshed Hardware Desktop Screen turns black following an update and power-off, then secondary storage disappears

Screen turns black following an update and power-off, then secondary storage disappears

Screen turns black following an update and power-off, then secondary storage disappears

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Say_Say123
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12-22-2025, 05:03 AM
#1
This just occurred after I pressed the update and shutdown buttons (it was forced). For roughly 30 seconds I saw a completely blank white screen before it shut down. I rebooted to see if anything was wrong, but it took a really long time to spin up a spinning circle on the motherboard. Once I got in, it seemed to work properly, though my Big Grin drive is missing. I checked the BIOS and it wasn’t listed there either. Did the update cause any issues with my drive? Thanks for any assistance!
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Say_Say123
12-22-2025, 05:03 AM #1

This just occurred after I pressed the update and shutdown buttons (it was forced). For roughly 30 seconds I saw a completely blank white screen before it shut down. I rebooted to see if anything was wrong, but it took a really long time to spin up a spinning circle on the motherboard. Once I got in, it seemed to work properly, though my Big Grin drive is missing. I checked the BIOS and it wasn’t listed there either. Did the update cause any issues with my drive? Thanks for any assistance!

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DatGuyJaden
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12-22-2025, 06:42 AM
#2
Are you referring to a firmware change for the SSD? It seems like it may have failed. Have you attempted to run it on another machine? Do you still have coverage for it?
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DatGuyJaden
12-22-2025, 06:42 AM #2

Are you referring to a firmware change for the SSD? It seems like it may have failed. Have you attempted to run it on another machine? Do you still have coverage for it?

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xman75
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12-22-2025, 07:00 AM
#3
It wasn't a firmware upgrade; it was a Windows 11 software update. I haven’t tried anything much yet—it was late last night, so I had to go to bed and spent the day at work. I’ll need to look into the warranty next.
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xman75
12-22-2025, 07:00 AM #3

It wasn't a firmware upgrade; it was a Windows 11 software update. I haven’t tried anything much yet—it was late last night, so I had to go to bed and spent the day at work. I’ll need to look into the warranty next.

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