F5F Stay Refreshed Software Operating Systems Screen black with no visible cursor issue on Windows 10

Screen black with no visible cursor issue on Windows 10

Screen black with no visible cursor issue on Windows 10

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Shadowhite
Junior Member
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2
05-22-2016, 04:20 AM
#1
I'm facing a problem with my dad's PC. It began when he was using Windows 10 version 1703. He mentioned an update that supposedly upgraded it to 1709. After that, the problem arose: his screen would go black and the whole computer became unresponsive. The caps lock and numlock keys stopped working completely. I checked the Windows 10 Discord community, which isn't very helpful, and asked for advice. Someone recommended an "in place" upgrade to the April 1803 update. I tried that, and it worked for a while, but now the issue has come back. I'm unsure what's going on and don't think it's a hardware problem. His system specs are: Asus Z87-A motherboard, i7-4790, Corsair Vengeance LP 16GB overclocked to 1600Mhz, GTX 960 with 2GB RAM, EVGA G2 Super Nova, and a 1TB HDD. The issue also shows no activity on the HDD light when it happens. Edited May 30, 2018 by Josh_Grid21
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S
Shadowhite
05-22-2016, 04:20 AM #1

I'm facing a problem with my dad's PC. It began when he was using Windows 10 version 1703. He mentioned an update that supposedly upgraded it to 1709. After that, the problem arose: his screen would go black and the whole computer became unresponsive. The caps lock and numlock keys stopped working completely. I checked the Windows 10 Discord community, which isn't very helpful, and asked for advice. Someone recommended an "in place" upgrade to the April 1803 update. I tried that, and it worked for a while, but now the issue has come back. I'm unsure what's going on and don't think it's a hardware problem. His system specs are: Asus Z87-A motherboard, i7-4790, Corsair Vengeance LP 16GB overclocked to 1600Mhz, GTX 960 with 2GB RAM, EVGA G2 Super Nova, and a 1TB HDD. The issue also shows no activity on the HDD light when it happens. Edited May 30, 2018 by Josh_Grid21

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C
CamoZone
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59
05-26-2016, 12:41 PM
#2
Start by disabling the overclock. It's unclear why some individuals keep it active during troubleshooting.
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CamoZone
05-26-2016, 12:41 PM #2

Start by disabling the overclock. It's unclear why some individuals keep it active during troubleshooting.

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emmylee33
Senior Member
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710
05-29-2016, 01:17 PM
#3
I disabled the RAM overclocking, enabled Intel Virtualization Technology, and instructed Windows to turn off displays in the hope of resolving this issue.
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emmylee33
05-29-2016, 01:17 PM #3

I disabled the RAM overclocking, enabled Intel Virtualization Technology, and instructed Windows to turn off displays in the hope of resolving this issue.

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