Samsung laptop black screen issue with mouse problems.

F5F Stay Refreshed Software Operating Systems Samsung laptop black screen issue with mouse problems.

ivakabgbg
Member

143

06-08-2016, 07:14 AM

Hello, your girlfriend moved from Win8.1 to Win10, but now the login screen shows only a black screen with no mouse input.

ivakabgbg

06-08-2016, 07:14 AM #1

Hello, your girlfriend moved from Win8.1 to Win10, but now the login screen shows only a black screen with no mouse input.

xStrafinq
Junior Member

06-08-2016, 01:58 PM

Initiating a fresh setup now.

xStrafinq

06-08-2016, 01:58 PM #2

Initiating a fresh setup now.

JustBlaze_
Junior Member

06-21-2016, 03:01 PM

That's the issue. She doesn't want to lose all of her photos and other items.

JustBlaze_

06-21-2016, 03:01 PM #3

That's the issue. She doesn't want to lose all of her photos and other items.

heroboy17
Senior Member

528

06-25-2016, 02:51 AM

There are no alternative solutions available.

heroboy17

06-25-2016, 02:51 AM #4

There are no alternative solutions available.

JacKPoTe_
Junior Member

06-27-2016, 02:25 AM

Restart the computer when it boots into Windows 10, three times consecutively. This will launch the recovery mode. From there, you can choose "Advanced startup" to gain access to boot in Safe Mode. You’ll be able to restore your data or revert to Windows 8.1 via the recovery options.

JacKPoTe_

06-27-2016, 02:25 AM #5

Rosario17_
Posting Freak

897

06-27-2016, 08:55 AM

I experienced similar issues before and couldn't enter safe mode. I'd like to use a winPE or Linux Live CD, copy all data to my external HDD, and then reset the system.

Rosario17_

06-27-2016, 08:55 AM #6

I experienced similar issues before and couldn't enter safe mode. I'd like to use a winPE or Linux Live CD, copy all data to my external HDD, and then reset the system.