Same Old Problem | PC keeps restarting during intense gameplay
Same Old Problem | PC keeps restarting during intense gameplay
Hello everyone, I’ve become increasingly frustrated with this issue, as it keeps getting worse each time. The main concern is that since upgrading in early 2021, my PC still crashes every time I play high-demand GPU games. Until now, I’ve managed to restart before the problem escalated. However, when playing Valorant or Dota2, I’m not experiencing it. By then, I’d have noticed the issue earlier because I upgraded my PC gradually. I already replaced the PSU—the latest model—and still face this problem.
Stressful restarting situation:
During intense GPU gameplay, the session can only last between 2 to 30 minutes before a sudden restart occurs. There’s no BSOD or black screen; just an abrupt shutdown. Even after installing a crashed device and disabling automatic restart, it keeps restarting. Once, when I needed to record a 3-minute video for an interview with OBS, it could be restarted—though this happened only twice during 10 consecutive sessions of opening and streaming on YouTube or recording.
What I’ve tried so far:
I’ve changed hardware, adjusted settings, and modified software configurations (such as setting page file to automatic, disabling automatic restart, changing power plans, updating Windows, verifying game files). All these changes came from forums focused on Tom’s hardware, but nothing resolved the issue.
What I haven’t tried yet:
I attempted to boot my PC in a friend’s room. I considered swapping the GPU to another (since I only have one) and thought about moving it to the motherboard. However, none of these steps helped.
Conclusion from me:
My components are being upgraded in sequence: GPU → motherboard → RAM → CPU → SSD. The problem seems linked to the order of upgrades. Since my parts are still new, I’m unsure what caused this. I didn’t know the exact culprit until now. Thank you for your understanding.
Hi
Have you updated the GPU drivers?
I assume you moved from Windows 10 to Windows 11. I understand that isn’t always a choice—I usually do a clean install when switching OSes. It can be tricky, but this helps identify if the problem is with Windows 11 or carries over from Windows 10.
I’ve already installed Windows 11. Have you updated the drivers from your graphics card website?
Windows 11 is often linked with gaming issues. We’ll try to fix it using the link below and follow the health check option.
https://www.windowscentral.com/soft...-u...windows-11
wow, I never thought of it though, Yes you're right, I am upgrading from windows 10 to windows 11 through the update settings (this one I forgot if I'm installed from the usb or update settings, but I'm sure I'm updating from the update settings). So you mean that sometimes Windows 11 have issues with gaming (or it is clear) and can I get rid of the problem with using DISM to repair local image on win 11 or if it still have the restart issue after doing that I can go back clean install Windows 10 back to the beginning right?
and I already install the latest drivers from my graphic card website, and I choose windows 11, but the issue that I have is I have to manually go to the website, and downloaded the latest, not checking from the AMD Adrenaline Software, because the option was there, sometimes when I click 'Check the updates' it's always said you are up to date, but when I go to the website (
https://www.amd.com/en/support/grap...d-...rx-5500-xt
) I always bookmarked it, and I always find a new software newer than my version of the driver. I already DDU my software twice this week so I can make sure there is no corrupt in my Adrenaline software, and the problem is still occurring.
thank you
@Dave8671
for the answer, I going to do the DISM first and I'll give the update here.
When using Adrenaline Software, check the known issues on the versions website. This might warn you about problems with games you plan to play. I use a Nvidia Geforce Experience mainly for driver updates. The DISM will scan and replace damaged files when needed, but whether it solves your problem depends on whether your system has corruption after an upgrade. I usually do a clean install from one Windows version to another. Windows 10 remains supported until 2025, which gives me time. I don’t enjoy testing for Microsoft; I watch for bugs in each release. I just updated my system to the latest Windows 10 version after reading that the bugs were fixed. A clean install requires more steps—I need all apps downloaded and ready. I back up all my files to another drive, using FreeFilesSync for backups. My backup process is still under development.
Hey, I might have found something here, so after I run the DISM, but before I finish all the steps, I reattached my GPU and added more paste (since the first time it was thicker than I applied). I reapplied it again and changed the paste, and the temperature dropped lower. Then I performed the DISM with fan tuning enabled [photo], and it worked surprisingly well – the game kept loading after 10 minutes without restarting (current temps: 68°C, junction: 77°C). When I closed the game and turned off fan tuning, it restarted after 2 minutes (current temps: 72°C, junction: 84°C).
I’m a bit worried about my GPU’s temperature. It seems it can’t reach over 80°C, which is unusual given that average GPUs usually handle 95°C. I also have an old monitor [Dell E2016HV] with only a VGA port, and I’m using a VGA-to-HDMI converter. I’m not sure if the converter is high-quality, but it’s doing its job.
This issue might be linked to my monitor. Since I’m upgrading my PC starting with the GPU, and this problem has been happening since then, should I replace the monitor first or upgrade the GPU? My patience with AMD GPUs is over – I want to switch to NVIDIA now.
I’m not really paying attention to known problems on the site, but if the community isn’t too bothered by this, I might look into it. I’m already running DISM and can confirm there are no corrupt files. I think I’ll go back to Windows 10, though. I don’t remember much before deciding to upgrade for Windows 11, as I don’t play much and just want the latest version. They said Gamer Windows 11 is great, but since my monitor doesn’t support auto-HDR and I haven’t used DX12 Ultimate yet, I think it’s better to revert to Windows 10 – God forbid my issue persists.
I don't have auto HDR enabled, but I still play most games in HD. Auto HDR works best for older titles. If this problem didn't happen on Windows 10, it might disappear when you revert.