Router fails to connect to the internet while the local network remains operational.

F5F Stay Refreshed Power Users Networks Router fails to connect to the internet while the local network remains operational.

Faryver
Junior Member

08-23-2016, 12:49 AM

I have been having an issue with my Internet since I moved into my current house. I currently have a D-Link DIR3040 router and a Technicolor TC4400 modem. My ISP is Start.ca. I replaced my modem from a Hitron 3 weeks ago and my speeds have increased from around 60mbps to now 250mbps. My internet has been dropping quite a bit lately, couple of times a day. It just went down again and called my ISP to see what the issue could be. I hadn't tried unplugging just the router but we did that and my internet came back once the router turned back on. I haven't done factory reset or anything yet, but am wondering if that might be what fixes my problem, or it might be something else.

Faryver

08-23-2016, 12:49 AM #1

Amoeba_
Junior Member

08-23-2016, 07:22 AM

Your link to your modem is intermittently losing connection. Once it stabilizes, you need to disconnect and reconnect your Ethernet cable to restore the router link.

Amoeba_

08-23-2016, 07:22 AM #2

Your link to your modem is intermittently losing connection. Once it stabilizes, you need to disconnect and reconnect your Ethernet cable to restore the router link.

Cube_Hack
Junior Member

08-23-2016, 09:19 AM

It seems like the problem might need resolution by your internet service provider if the connection is failing at the modem.

Cube_Hack

08-23-2016, 09:19 AM #3

It seems like the problem might need resolution by your internet service provider if the connection is failing at the modem.