Rogers internet does not request a dump every two weeks.

F5F Stay Refreshed Power Users Networks Rogers internet does not request a dump every two weeks.

Conk
Member

114

11-03-2023, 02:51 AM

Over the last few days the home wifi would intermittently stop working for about five minutes before coming back on. When I unplugged the router—Rogers provided it—and it didn’t improve the issue. The internet connection would suddenly drop and then reconnect, typically between midnight and around 5 a.m. My mom contacted Rogers today, and the technicians agreed to handle it. However, he mentioned needing to manually clear encrypted data every two or three weeks, which is confusing. Have you heard of this before? Are you sure she’s not doing something unusual?

Conk

11-03-2023, 02:51 AM #1

_PartyPotato_
Member

200

11-10-2023, 12:15 AM

Dat heeft geen zin.

_PartyPotato_

11-10-2023, 12:15 AM #2

Dat heeft geen zin.

dragon589
Junior Member

11-11-2023, 03:59 PM

She reached out to Rogers directly, not through an intermediary. If she’s funding the person doing this, it suggests a potential scam. It doesn’t make sense for Rogers to endorse this action, since it would heavily strain their support staff.

dragon589

11-11-2023, 03:59 PM #3

Rakedge
Member

227

11-11-2023, 08:56 PM

I think the router might require a software upgrade or it could be failing completely and needs to be swapped out.

Rakedge

11-11-2023, 08:56 PM #4

I think the router might require a software upgrade or it could be failing completely and needs to be swapped out.

Hisata
Junior Member

11-11-2023, 10:16 PM

They’re pressuring you to pay extra for something you’re already paying for, which feels unfair. I’d reach out to member retention to clarify the situation.

Hisata

11-11-2023, 10:16 PM #5

They’re pressuring you to pay extra for something you’re already paying for, which feels unfair. I’d reach out to member retention to clarify the situation.