RMA ASUS mobo not accepted – replacement part costs $300.
RMA ASUS mobo not accepted – replacement part costs $300.
Recently returned a replacement 7800X3D and ASUS B650E-F since the system took too long to start or wouldn't POST at all. The BIOS displayed memory speeds inconsistent—sometimes 5600MHz, other times 4200MHz or 3600MHz depending on the settings. Trying to activate DOCP helped prevent POST but required a CMOS reset to return to the BIOS. Shuffling the memory sticks didn’t resolve the issue. Despite my objections, the store sent the board back without a refund, claiming physical damage from bending CPU pins. I now have a $300 device on my desk. A close inspection suggests at least one pin is bent, though I can’t confirm the extent. Even with a magnifying glass, it’s hard to tell. The pins are extremely small, making it impossible to verify without better tools. Since I can’t proceed further legally, what options exist? JayzTwoCents’ recent video about damaged ASUS boards offers little hope. Even if I could fix the pins, the board might still be unusable. If repairing is necessary, the cost and shipping could exceed $300—should I discard it? Thank you for your help; the image isn’t great, but I’m sharing what I saw.
Examine closely with a microscope. Adjust carefully—use a blade if needed—and maintain steady control. If the part is completely damaged, you’ll need to replace the entire socket.