F5F Stay Refreshed Hardware Desktop Restart occurs just when no activity is detected

Restart occurs just when no activity is detected

Restart occurs just when no activity is detected

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Aerithix
Member
182
08-03-2021, 12:45 PM
#1
Ok so i got really weird problem with my pc restarting but only when its idle, it would wake up from sleep and restart or when i walk away it would restart aswell. i can play games and use pc with no problems and no errors at all. once it restarts it creates dmp file where it says nvlddmkm.sys caused crash, tdr video error, device/video3, event id 0, or so it says in event viewer. Screen goes black for 1-2s then it restarts pc. Steps i have taken so far: DDU clean driver install with both new drivers, or old driver System restore from backup where that error did not happen. MSI afterburner underclocking gpu SFC scannow and DISM commands. Ran memtest to check for memory errors. Basically everything i could find on web by searching for that error. All drivers are up to date and running latest versions. PC specs: i5 11400f zotac 3060 24gb of ddr4 ram 2400 MHZ Windows 11 latest update. I am using 3 monitor setup, 1 gsync with display port, 1 hdmi and 1 displayport to hdmi converter in case that info is usefull. I have dusted pc off, and max temps are in 60-70c max under heavy load.
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Aerithix
08-03-2021, 12:45 PM #1

Ok so i got really weird problem with my pc restarting but only when its idle, it would wake up from sleep and restart or when i walk away it would restart aswell. i can play games and use pc with no problems and no errors at all. once it restarts it creates dmp file where it says nvlddmkm.sys caused crash, tdr video error, device/video3, event id 0, or so it says in event viewer. Screen goes black for 1-2s then it restarts pc. Steps i have taken so far: DDU clean driver install with both new drivers, or old driver System restore from backup where that error did not happen. MSI afterburner underclocking gpu SFC scannow and DISM commands. Ran memtest to check for memory errors. Basically everything i could find on web by searching for that error. All drivers are up to date and running latest versions. PC specs: i5 11400f zotac 3060 24gb of ddr4 ram 2400 MHZ Windows 11 latest update. I am using 3 monitor setup, 1 gsync with display port, 1 hdmi and 1 displayport to hdmi converter in case that info is usefull. I have dusted pc off, and max temps are in 60-70c max under heavy load.

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biscuithead99
Junior Member
14
08-03-2021, 07:11 PM
#2
It occurs both when waking from sleep and during a full reboot. The monitors vary in refresh rates, and some BIOS updates address stability issues that arise in similar scenarios. The system hasn’t always behaved this way—there may have been changes over time, either in software or hardware.
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biscuithead99
08-03-2021, 07:11 PM #2

It occurs both when waking from sleep and during a full reboot. The monitors vary in refresh rates, and some BIOS updates address stability issues that arise in similar scenarios. The system hasn’t always behaved this way—there may have been changes over time, either in software or hardware.

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C00lb0y
Member
218
08-03-2021, 07:33 PM
#3
It occurs after a fresh installation, I wake up, but only happens once I finish using the PC or stand up to wrap up tasks. One monitor runs at 144Hz, the other at 60Hz. The BIOS update matches what was active before this began, it started about 15 days ago—just a few days before that I added a second SSD for gaming, but it worked well for roughly 7 days prior. The only change was the NVIDIA driver update. The rest of the system used identical driver versions during the restart period.
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C00lb0y
08-03-2021, 07:33 PM #3

It occurs after a fresh installation, I wake up, but only happens once I finish using the PC or stand up to wrap up tasks. One monitor runs at 144Hz, the other at 60Hz. The BIOS update matches what was active before this began, it started about 15 days ago—just a few days before that I added a second SSD for gaming, but it worked well for roughly 7 days prior. The only change was the NVIDIA driver update. The rest of the system used identical driver versions during the restart period.

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Cyanstrophic
Senior Member
668
08-04-2021, 02:53 AM
#4
Hmm. I wouldn't expect one SSD to cause reboots, but it is possible I suppose. Is this a M.2, or a SATA SSD? No possibility that the cable is broken, or the SSD is making contact with the board? There's potentially a small amount of heat that the SSD could add to the chipset (if that's what it goes through?), but I'd have expected the chipset to have thermal throttle protection anyway. The driver is very easy to rollback, but I notice you already tried that.
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Cyanstrophic
08-04-2021, 02:53 AM #4

Hmm. I wouldn't expect one SSD to cause reboots, but it is possible I suppose. Is this a M.2, or a SATA SSD? No possibility that the cable is broken, or the SSD is making contact with the board? There's potentially a small amount of heat that the SSD could add to the chipset (if that's what it goes through?), but I'd have expected the chipset to have thermal throttle protection anyway. The driver is very easy to rollback, but I notice you already tried that.

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geglman
Member
87
08-04-2021, 03:34 AM
#5
these nvme m.2 ssds aren't holding any chips, and I have a lot of air flowing over the ssd
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geglman
08-04-2021, 03:34 AM #5

these nvme m.2 ssds aren't holding any chips, and I have a lot of air flowing over the ssd