Random black screen on RX 9700XT after reboot, driver issues persist.
Random black screen on RX 9700XT after reboot, driver issues persist.
For a brief period exceeding a month, my computer displayed a black screen. Audio remained active, and I could still control music and videos, though the video wouldn’t refresh on either monitor until I manually restarted. Typically, after a restart, the display appears only on the main screen. Opening AMD Adrenalin often triggers this issue. Rarely does nothing happen to the driver, so it resolves on reboot. In Device Manager, I removed and reinstalled the driver, then restarted and applied the latest version (24.12.1). The system functioned normally briefly before reverting to black. Occasionally, this happens during web browsing, more often while watching YouTube or playing games. Sometimes several Hearthstone sessions precede it, occasionally a couple of CS2 matches appear beforehand, and it usually occurs on first load into a CS2 match I’ve checked for updates. I’ve run MemTest86 which passed, my PC doesn’t overheat, and SSDs max out around 70-80% usage. I reviewed the Event Viewer and noticed errors each time Windows starts, but couldn’t identify them. I’ve attached the relevant event files. After a black screen, only kernel power events appear, likely due to manual shutdown. Thanks for any assistance—I’ve been struggling with this for over a month. My system specs: Windows 11 Pro 64-bit (10.0.26100 Build 26100), MSI B450I GAMING PLUS AC (BIOS latest nonbeta 2022), AMD Ryzen 7 5800X 3.8GHz 8-core, Sapphire PULSE Radeon RX 7900 XT 20GB, 2x16GB G.Skill Aegis DDR4-2666 CL19 RAM, Silverstone SFX 700W 80+ Platinum, WD_Black SN850X 2TB, Kingston A400 480GB SSD, and Kingston SSDNow V300 120GB.
It seems the issue you encountered with your 7900 XT initially was due to incorrect fast boot settings. Verify that fast boot is activated in both BIOS and Windows, ensuring they match. If problems persist, adjust fast startup in Windows via Control Panel under Hardware and Sound. Install DDU from the provided link and select safe mode with networking after launching it. In DDU, disable driver installation options and choose clean shutdown before restarting. Once in safe mode, follow the AMD support guide for your specific model to resolve the crash.
This setting is meant to instruct the system to bypass certain memory checks during startup, speeding up the boot process. It differs from earlier versions where a similar function enabled hybrid hibernation rather than a full power-down. Just to confirm, you're wondering about its purpose and how it compares to past behavior.
It seems Windows verifies this setting, as it’s the sole solution. I’ve resolved issues with several 7000 series AMD cards using this adjustment.
I did this, and in BIOS I have an option for Fast boot memory training or something, and it is turned on. So I tried to make sure the fast boot setting in Windows is also on, but when I went looking for it I couldn't find anything like that. So I did the DDU uninstall and reinstall of 24.12.1. I then was testing it with watching videos, playing Hearthstone, and running some 3DMark benchmarks and they all worked without a problem. Then a few hours later I tried to load into an aim training workshop map on CS2 and it immediately blackscreened and corrupted the driver. I attached all the event files from around the black screen. Event Files.evtx
Not sure what to do? Try using DDU and reinstalling an older driver version. It might help. I think your computer gets blacked out when accessing the driver files, which leads to the problem. The best fix would be to avoid the crash from happening initially. Good luck!
It's not about memory exercises. The quick startup option appears in the BIOS menu, while in Windows it's found in Power Settings under "What the power buttons do." Check Power Settings and adjust it to balanced performance since Ultimate isn't the default CPU setting.