Question Zoom triggered BSOD exclusively during connection to OutSchool.
Question Zoom triggered BSOD exclusively during connection to OutSchool.
[Moderator note: Edited post to break up solid paragraph of text.]
Evening
So here is a problem. My kid has laptop, TUF17, i5 11th gen, 32GB ram 3050Ti. About a month ago this laptop start crashing every time kiddo in a meeting with teachers. Within first 5 min it goes all the way to BSOD.
But here is a funny thing. We've been running test meetings for hours with different configuration, with and without headsets, with external and internal camera, with and without sharing screen, and didn't get a single cr
A
sh. Testing between rigs inside our house and asking friends to join.
Nothing. Runs as smooth as it could.
As soon as lesson starts, it BSOD. It's not overheating or overloading, been monitoring it while my kid was on meeting. Run memory test, system test for corrupted files, boot drive test for bad sectors, every possible test - nothing and zoom keeps crashing only while running meeting with teachers.
Every time dump file shows different errors, there wasn't two identical since it starts. There is NO errors in event log before cr
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sh. Tried all different configurations for zoom, enabled and disabled hardware and codecs, with or without headsets, with or without screen share etc etc and still can not replicate that problem.
Last time we run it for almost 4 hours non stop with people joining and leaving, with and without share screens, any possible configurations and can not get to the point when it will BSOD.
Well, I even did fresh windows install, again, with all updates, been testing zoom with friends whole weekend, hours of streaming. And it's all for nothing - few hours ago my kiddo join meeting with teacher and... Laptop BSOD'ed again.
At this point I am lost and run out of ideas what is goin' on. Really need your help....
UPDATE:
Laptop ASUS TUF17 FH706HC (2 months old)
OS Windows 10 Pro 21H2
CPU i5-11260H @ 2.60GHz
RAM G.SKILL Ripjaws Series 32GB (2 x 16GB) F4-3200C22D-32GRS
GPU RTX 3050 4GB
Drive 1 Boot drive SK HFM512GD3JX013N 512GB
Drive 2 Secondary drive Sabrent Rocket Q 2TB SB-RKTQ-2TB
Only system and soft/apps installed on boot drive, secondary drive 1/30 full.
Clarify if "crush" refers to "crash." Confirm the software being used to connect with teachers—likely Zoom, but verify. First, update your post with full hardware details and operating system info. Include PSU: make, model, wattage, age, condition. Disk drive(s): make, model, capacity, usage level. Second, check Reliability History and Event Viewer for error codes or crashes linked to the laptop. Third: explain that you've tested various setups—different configurations, with or without headsets, cameras, screen sharing—and never experienced a crash. You tested both in-house rigs and with friends joining. Why aren't you adopting the stable configurations that work without issues?
Evening.
Crashed indicates a BSOD, which was noted in the topic and discussion. I've been keeping an eye on temperatures and load on CPU, GPU, and RAM, and everything has stayed stable until the moment it failed and triggered the BSOD.
The software is ZOOM.
There were no critical errors or warnings in the Event Viewer prior to the crash.
Certainly there was a kernel error afterward, as usual, followed by several warnings.
I've been reviewing dump files and each time I found new issues.
A fresh system was installed, all drivers are up to date, and all Windows updates are current.
Memory tests, boot drive checks for bad sectors, and system integrity scans were performed—nothing came up.
It came out clean.
We didn't use a specific configuration; just because there wasn't one didn't prevent the issue.
It's difficult to explain, but the BSOD only occurred during my child's meetings with teachers.
At first, I suspected a problem with the configurations, researched potential causes, changed codecs and settings, but it still crashed. Then I checked the drivers, but even after a fresh installation, the problem persisted. Hardware checks also revealed nothing beyond the need to reset everything and run the laptop with default settings—keyboard, touchpad, camera, and microphone included.
Still, BSODs happened repeatedly.
We managed to run it for hours as mentioned earlier.
Same ZOOM experience, same settings, changed configurations, reconnected everything, used both internal and external microphones and cameras, switched headsets, set Zoom to run on RTX, tested on a native laptop at 145Hz, downgraded to 60Hz, connected external monitors via USB-C and HDMI, adjusted the codex in settings.
Only three of us were involved, with many friends around the world. There were no crashes during hours of use or screen sharing. No temperature or load spikes were recorded. Everything was perfect. We tested continuously over several weekends and evenings, with sessions lasting more than four hours.
As soon as she began any lesson or meeting with her teachers, the system crashed or triggered a BSOD within the first 3 to 5 minutes.
And as I mentioned before, each time the dump file displayed different errors. There were no critical errors before the crash, except for DCOM warnings.
Maybe a small file issue – just enough to run into trouble with Zoom....
Try executing "sfc /scannow" and "dism" using the Command Prompt.
https://www.lifewire.com/how-to-use-sfc-...es-2626161
Resolve Windows Update problems with DISM or System Update Readiness tool - Windows Server | Microsoft Docs
It has happened more than once, excluding regular fresh system setups. Nothing.
And once more – ZOOM functions perfectly in all other meetings.
But BSOD occurs every time during a meeting with teachers.
Regardless of how many times the system was reinstalled, driver updates, or peripheral changes, it still works flawlessly on any other meetings except those involving teachers.
Are the teachers informed about the BSOD issue? Verify with them. They might be aware since they manage many students and could have addressed this or similar issues.
Regarding the 5-minute warning before BSOD, is it consistent? Do you receive a few minutes of working Zoom sessions with the teachers?
Do you know any other students who can connect successfully via Zoom with the same teacher(s)? If yes, review their Zoom settings.
What type of router are we using? The logs from the router, if accessible and active, might record relevant errors or details.
I've reached out to the tech support at outschooling, but they seem unlikely to assist much. The Asus "techsup" didn't help, and after over 30 minutes, I was advised to reach out to the software company associated with the BSOD app I downloaded. It's doubtful that the school tech support would be any better.
It tends to occur around 3 to 5 minutes into a session, regardless of whether it's a private lesson or a group class. As far as I understand, other students haven't had trouble staying in class. We've experimented with various Zoom settings—every configuration works perfectly during lessons except when the laptop crashes.
I've checked the router logs, but there are no errors. Everything appears normal, and it's been installed for over two months. Honestly, I'm feeling confused. I plan to wait until tomorrow’s session, using a fresh system with Zoom only, no extra peripherals or software, just basic drivers. It might seem silly since Zoom functions outside of outschooling, but it could be worth trying. If the laptop crashes again, I'll consider giving up and opting for a replacement or return, as it's been more than two months since I bought it. My main priority is ensuring my child can attend school, so she can continue her studies without issues. Her graphics and video editing are also essential, and they work smoothly in the Adobe suite—far more demanding than Zoom.