Question “WHEA_Uncorrectable_Error” crash during gaming / streaming / idle?

F5F Stay Refreshed Hardware Desktop Question “WHEA_Uncorrectable_Error” crash during gaming / streaming / idle?

Question “WHEA_Uncorrectable_Error” crash during gaming / streaming / idle?

Question “WHEA_Uncorrectable_Error” crash during gaming / streaming / idle?

F

FrankD0G
Junior Member

35

01-18-2019, 10:48 PM

#1

Hey everyone,

I shared something on here a while ago. I believed I had resolved the problem, but it keeps happening. To put it simply, my computer has been experiencing a persistent “Whea_Uncorrectable_Error” BSOD for quite some time—likely over the past three years. Every time I thought I’d fixed it, it just started again.

My diagnosis suggests a hardware fault. I’ve swapped out the CPU and RAM, changed the power strip, reset everything with a fresh Windows install, and even reinstalled the graphics drivers. All those stress tests came up clean.

Additionally, sometimes when I power on the machine right after the BSOD, the monitors go black, and the CPU light on the motherboard lights up.

I’m running out of ideas. It’s hard to pinpoint exactly which component is faulty because replacing parts hasn’t solved the issue, and it feels like a waste of money. If anyone has any advice or suggestions, I’d really appreciate it.

Here are my system details:
- Motherboard: MSI Z390 Pro
- GPU: NVIDIA GeForce RTX 2070 Super (EVGA BLACK)
- CPU: Intel Core i7-9700K 8 Cores @ 4.9 GHz Turbo (3.6 GHz)
- CPU Cooler: Deepcool Gammaxx GTE
- PSU: Seasonic S12II 620W Bronze
- RAM: G.SKILL TridentZ RGB 16GB (2 x 8GB) @ 3200 MHz
- SSD: Intel 660p 1TB
- HDD: Seagate Barracuda 4TB

F

FrankD0G

01-18-2019, 10:48 PM #1

Hey everyone,

I shared something on here a while ago. I believed I had resolved the problem, but it keeps happening. To put it simply, my computer has been experiencing a persistent “Whea_Uncorrectable_Error” BSOD for quite some time—likely over the past three years. Every time I thought I’d fixed it, it just started again.

My diagnosis suggests a hardware fault. I’ve swapped out the CPU and RAM, changed the power strip, reset everything with a fresh Windows install, and even reinstalled the graphics drivers. All those stress tests came up clean.

Additionally, sometimes when I power on the machine right after the BSOD, the monitors go black, and the CPU light on the motherboard lights up.

I’m running out of ideas. It’s hard to pinpoint exactly which component is faulty because replacing parts hasn’t solved the issue, and it feels like a waste of money. If anyone has any advice or suggestions, I’d really appreciate it.

Here are my system details:
- Motherboard: MSI Z390 Pro
- GPU: NVIDIA GeForce RTX 2070 Super (EVGA BLACK)
- CPU: Intel Core i7-9700K 8 Cores @ 4.9 GHz Turbo (3.6 GHz)
- CPU Cooler: Deepcool Gammaxx GTE
- PSU: Seasonic S12II 620W Bronze
- RAM: G.SKILL TridentZ RGB 16GB (2 x 8GB) @ 3200 MHz
- SSD: Intel 660p 1TB
- HDD: Seagate Barracuda 4TB

G

goldenagate
Member

209

01-25-2019, 08:55 PM

#2

After replacing your CPU and RAM, and reinstalling Windows, you might want to try excluding or identifying the remaining hardware issues. Start by disconnecting the GPU and checking if it starts and functions with the CPU graphics. If the same BSOD occurs, the GPU isn't the cause. You may have a different PSU—changing one can be time-consuming but useful for testing. Also, verify if your motherboard's BIOS is current. Removing the hard drive from your PC is another hardware factor to consider. If none of these steps resolve the problem, it could indicate an issue with your motherboard.

G

goldenagate

01-25-2019, 08:55 PM #2

After replacing your CPU and RAM, and reinstalling Windows, you might want to try excluding or identifying the remaining hardware issues. Start by disconnecting the GPU and checking if it starts and functions with the CPU graphics. If the same BSOD occurs, the GPU isn't the cause. You may have a different PSU—changing one can be time-consuming but useful for testing. Also, verify if your motherboard's BIOS is current. Removing the hard drive from your PC is another hardware factor to consider. If none of these steps resolve the problem, it could indicate an issue with your motherboard.

D

DiamndQueen
Member

210

02-12-2019, 03:26 PM

#3

I managed to start in safe mode with networking to retrieve the latest BIOS for flashing. Once that was done, I booted into Windows and after roughly two minutes it started the BSOD again. I’ll try your advice when I get home tonight. Thanks!

D

DiamndQueen

02-12-2019, 03:26 PM #3

I managed to start in safe mode with networking to retrieve the latest BIOS for flashing. Once that was done, I booted into Windows and after roughly two minutes it started the BSOD again. I’ll try your advice when I get home tonight. Thanks!

A

AluminiumPie
Junior Member

28

02-12-2019, 03:33 PM

#4

I’m more inclined to think the issue lies with the hardware itself. After some research, I found several concerns about this motherboard over time.

There are a few compatibility issues:
1. RAM doesn’t work well with RGB-enabled modules.
2. XMP profiles lead to BSOD or boot loops.
3. The southbridge chipset tends to overheat, which also causes BSODs. Fixes include removing the heatsink and replacing the thermal pad, or swapping the heat sink for one compatible with another MSDI board.
4. The BIOS fan controller automatically reverts to default settings even when custom profiles are saved.

Regarding overclocking: I haven’t done it yet. My RAM is running in XMP mode. Could you share your RAM specifications and current speeds?

For troubleshooting, run a "memtest" on each memory stick individually. Remove and re-seat the GPU, then the CPU. If needed, inspect the motherboard’s ground connections to the case and test with a new power supply.

What specific uncorrectable error code appears?
Have you verified that your BIOS revision is up to date?
Are all drivers and chipset packages downloaded from MSDI’s official site for this model?
(https://www.msi.com/Motherboard/Z390-A-PRO/support)

In Windows, check the file system integrity by running:
```
sfc /scannow
```
and then:
```
dism /online /cleanup-image /restorehealth
```
Exit when prompted.

If necessary, uninstall the graphics card completely and reinstall the latest driver using a tool like "iobit-driver booster." I usually update drivers manually, or on a machine I’ve resolved the issue with, ensuring all drivers are current. Most other technicians advise against this approach, but I rely on it because it’s proven effective—about 99.9% accurate over the past six to seven years.

A

AluminiumPie

02-12-2019, 03:33 PM #4

I’m more inclined to think the issue lies with the hardware itself. After some research, I found several concerns about this motherboard over time.

There are a few compatibility issues:
1. RAM doesn’t work well with RGB-enabled modules.
2. XMP profiles lead to BSOD or boot loops.
3. The southbridge chipset tends to overheat, which also causes BSODs. Fixes include removing the heatsink and replacing the thermal pad, or swapping the heat sink for one compatible with another MSDI board.
4. The BIOS fan controller automatically reverts to default settings even when custom profiles are saved.

Regarding overclocking: I haven’t done it yet. My RAM is running in XMP mode. Could you share your RAM specifications and current speeds?

For troubleshooting, run a "memtest" on each memory stick individually. Remove and re-seat the GPU, then the CPU. If needed, inspect the motherboard’s ground connections to the case and test with a new power supply.

What specific uncorrectable error code appears?
Have you verified that your BIOS revision is up to date?
Are all drivers and chipset packages downloaded from MSDI’s official site for this model?
(https://www.msi.com/Motherboard/Z390-A-PRO/support)

In Windows, check the file system integrity by running:
```
sfc /scannow
```
and then:
```
dism /online /cleanup-image /restorehealth
```
Exit when prompted.

If necessary, uninstall the graphics card completely and reinstall the latest driver using a tool like "iobit-driver booster." I usually update drivers manually, or on a machine I’ve resolved the issue with, ensuring all drivers are current. Most other technicians advise against this approach, but I rely on it because it’s proven effective—about 99.9% accurate over the past six to seven years.

B

Benomite
Member

132

02-12-2019, 08:06 PM

#5

Thank you for this!! I’m waiting on my computer to BSOD again but then I will definitely start to look into it again! I will say I have updated my BIOS, my cpu isn’t overclocked, and done the memtest too. I don’t see a specific error # besides I went into the registry so that there’s codes on the top left of the screen and the top code is just the 0x00000000000. I’ve also done the sfc scannow. The other stuff I will definitely look into!!

B

Benomite

02-12-2019, 08:06 PM #5

Thank you for this!! I’m waiting on my computer to BSOD again but then I will definitely start to look into it again! I will say I have updated my BIOS, my cpu isn’t overclocked, and done the memtest too. I don’t see a specific error # besides I went into the registry so that there’s codes on the top left of the screen and the top code is just the 0x00000000000. I’ve also done the sfc scannow. The other stuff I will definitely look into!!