Question Strange video output crash in games
Question Strange video output crash in games
Hello everyone,
I'm facing a puzzling problem with my PC that I'm still trying to understand. The situation is this: occasionally, during gaming, the system suddenly loses video output. It only happens once a day, and it doesn't occur in every game. From my experience, games like Deep Rock Galactic, Helldivers 2, Ready or Not, Project Zomboid, Euro Truck Simulator 2, Snowrunner, and Cities Skylines don't have this issue—they run smoothly without any crashes.
The way it appears is that the system remains active but the video output disappears, forming a circle with no image. If I connect the HDMI to the CPU's dedicated slot, I still don't see any video. My CPU has integrated graphics, and the LEDs stay on, though my cooler stops showing the temperature display. Discord works perfectly in the background, so I can hear others during calls but not myself.
This problem started with Windows 10. I've collected some logs:
- 2024. 08. 21. 20:53:01 – OS started at 18:53.
- 2024. 08. 21. 20:53:02 – No Event ID 56 from Application Popup; component missing or corrupted.
- 2024. 08. 21. 20:53:03 – System restarted without proper shutdown; possible unresponsiveness, crash, or power loss.
- 2024. 08. 21. 20:53:07 – Previous shutdown was unexpected (8:30 PM).
- 2024. 08. 21. 20:53:08 – OCButtonService stopped due to missing file.
- 2024. 08. 21. 20:53:10 – Fatal hardware failure detected; PCI Express Root Port issue.
I tried updating the BIOS and switched to Windows 11, but the problem persists. The system restarts for error checking, saving a memory dump (C:\WINDOWS\MEMORY.DMP). I extracted two files: MEMORY.DMP and another unspecified one.
My current hardware includes:
- Gigabyte B660M DS3H DDR4 SN220760043745
- Intel Core i5 12400 processzor(BX8071512400)
- GIGABYTE RTX 3060 Eagle OC12G 12GB GDDR6 LHR
- Corsair Vengeance LPX White2x8GB DDR4 3200MHz
- Kingmax 512GB NVMe M.2 SSD
- HDD SATA Seagate 1TB 3.57200 64M Barracuda
- Chieftec 750W Proton BDF-750C
Despite troubleshooting—re-seating GPU/RAM, updating registry, running stress tests—I still can't reproduce the issue. The problem seems random, and since all my parts are under warranty, I'm worried about sending it back if I can't clearly explain how to fix it.
What should I do? What might be causing this, and how could I test for the root cause?
Thank you for your help!
I think this power supply might not be suitable for the current load.
the BDF-C series is of lower quality and not meant for heavy-duty GPU gaming.
i would start by using a higher-quality unit first.
if the problems disappear, you’ll know what to do.
even if it’s not perfect, replacing this part is a good idea.
consider removing one of these kits as well.
make sure modules from the same package are grouped together.
separate RAM kits should not be mixed, even if they look identical—they can still cause issues.
if you’re able to return both, send them together for a single 2x 16GB kit.
Thank you, I'll attempt the RAM removal. The problem I face is that I can't consistently reproduce it. It seems very unpredictable, making it hard to gauge if we're moving forward.
These applications that crash don't always do so—it's completely random.
Is there any method to check if the RAM is faulty?
Edit: I should also note that for about 1.5 years I never had any issues, even with the same games. It started happening recently.
when a power supply is of lower quality, frequent heavy use often leads to damage over time. if a better quality model resolves the problem, and your current unit comes with a one-year warranty, return it for repair or resell it as new. when searching for a new or improved unit, prioritize models with at least a six-year warranty, preferably ten years. a longer warranty typically indicates higher quality, showing the manufacturer's confidence in using durable components and manufacturing methods.
Could you explore practical methods to verify the PSU's impact on the system?
This inclination comes from the two crash logs I've noticed.