Question Samsung CLP-680 Laser Printer - Colours Misaligned
Question Samsung CLP-680 Laser Printer - Colours Misaligned
Not sure when this issue first surfaced as about 90% of things I print are B&W. Anything printed in colour has the colours offset to each other by around 5-6mm. I'm running Windows 10 and it doesn't matter what application I print from (Word, Excel or even Paint). Also tried an older Windows 7 laptop.
The printer is using genuine Samsung toner cartridges and I'm using the very latest drivers downloaded from the HP site (who now support Samsung printers). I've gone through all the menus on the printer and all the options within the printer driver software and can't find any options to do any sort of alignment.
Have tried various suggestions I've seen for other laser printers like removing cartridges, powering on, wait for error message, power off, insert cartridges, power on and test, but no success.
Here is the revised version at the same length and structure:
I reviewed the demo page that was printed, which shows the 'Color Expression' logo in the corner of the page. It consists of three offset boxes—one green, one red, and one blue. From what I can tell, only the yellow cartridge was offset. I don’t recall seeing an option to select individual cartridges, so I’ll check the menus again.
Additionally, I didn’t mention in my original post that the printer has printed fewer than 3,000 pages. The toner cartridges are at 49% for black and 69% for the other colors. Only about 254 pages were printed in color.
Hi everyone, good morning from Germany. I'm facing the same issue with my Samsung printer from 2015... it's almost unused. The black printing is perfect, but the color is problematic—shifted slightly and has broad stripes. Would love to know if anyone had a solution. Have fun!
Since my last post I've managed to download a copy of the service manual for the printer, which also tells me how to access the Tech Menu. I've been through in and printed out the ACR (Auto Colour Registration) report, and that shows an odd value of 6 against the yellow Y-axis offset in comparison to the other colours (and black) in the high 90s or 100. Unfortunately I can't find anything in the Tech Menu that allows me to adjust these values.
I also got a response in another forum suggesting it was an issue with the ITB (Intermediate transfer belt). Since I had the service manual I was able to remove and inspect the ITB and it's constructed in such a way that if it was at fault, then the issue would be with all the colours and not just the yellow. There is an option in the Tech Menu to reset all the NVM (Non-Volatile Memory) values that I was thinking of trying, but not sure exactly what it changes. My other option is to try and find an older version(s) of the firmware and try that, the trouble with that is it may not allow an older firmware to be installed.
It's absolutely crazy that the printer has done less than 3,000 pages and is faulty, yet according to the service manual, most of the parts have a lifespan on 100,000 pages. It can't be the printer driver because I'm printing the test page from the printer itself, which leads me to think it's the firmware.
There is an option in the Tech Menu to reset all the NVM values, but I'm not sure what it actually does. It wasn't found in the manual, and the actual Tech Menu for printers doesn't show it. My next step is to look for and install an older firmware version.