F5F Stay Refreshed Hardware Desktop Question Random Shutdown - Uncertain Reason

Question Random Shutdown - Uncertain Reason

Question Random Shutdown - Uncertain Reason

G
Gorofex
Junior Member
27
10-09-2023, 09:57 AM
#1
Hello Friends,
A few months back I set up the system described below. I'm currently using Windows 11 Pro.
Lately, the system has been shutting down unexpectedly. The only application running is World of Warcraft. It seems overheating might be the issue. On the Ryzen Master bio screen, the temperature reads 37 degrees Celsius whether or not the game is active. Background processes are BitDefender Total Security and Malwarebytes. I designed this setup with confidence that these parts would handle the workload of WOW.
If you have any details to assist in resolving the problem, please share them.
Also, note that during the initial boot, I didn't alter anything on the MB bios screen.

Cooler Master MasterLiquid 360L Core White 360mm
GAMEMAX Rampage Series 850W PCIe 5.0 80 Plus Gold Certified
Montech AIR 903 MAX, E-ATX Mid Tower Case, High Airflow
TEAMGROUP MP44 2TB SLC Cache Gen 4x4 M.2 2280 PCIe 4.0 (x2)
XFX Speedster QICK319 RX 7700 XT Black Gaming Graphics Card 12GB GDDR6 HDMI 3xDP, AMD
AMD Ryzen 7 7700X 8-Core, 16-Thread Unlocked Desktop Processor
GIGABYTE B650 AERO G (AM5/ LGA 1718/ AMD B650)
G.SKILL Trident Z5 Neo RGB Series (AMD Expo) DDR5 RAM 32GB (2x16GB)

Thank you!
Jeff
G
Gorofex
10-09-2023, 09:57 AM #1

Hello Friends,
A few months back I set up the system described below. I'm currently using Windows 11 Pro.
Lately, the system has been shutting down unexpectedly. The only application running is World of Warcraft. It seems overheating might be the issue. On the Ryzen Master bio screen, the temperature reads 37 degrees Celsius whether or not the game is active. Background processes are BitDefender Total Security and Malwarebytes. I designed this setup with confidence that these parts would handle the workload of WOW.
If you have any details to assist in resolving the problem, please share them.
Also, note that during the initial boot, I didn't alter anything on the MB bios screen.

Cooler Master MasterLiquid 360L Core White 360mm
GAMEMAX Rampage Series 850W PCIe 5.0 80 Plus Gold Certified
Montech AIR 903 MAX, E-ATX Mid Tower Case, High Airflow
TEAMGROUP MP44 2TB SLC Cache Gen 4x4 M.2 2280 PCIe 4.0 (x2)
XFX Speedster QICK319 RX 7700 XT Black Gaming Graphics Card 12GB GDDR6 HDMI 3xDP, AMD
AMD Ryzen 7 7700X 8-Core, 16-Thread Unlocked Desktop Processor
GIGABYTE B650 AERO G (AM5/ LGA 1718/ AMD B650)
G.SKILL Trident Z5 Neo RGB Series (AMD Expo) DDR5 RAM 32GB (2x16GB)

Thank you!
Jeff

C
ChappieGames1
Member
123
10-15-2023, 04:27 AM
#2
Check Reliability History/Monitor and Event Viewer.
Both tools might record an error code, warning, or informational event right before or during shutdowns.
Each entry can be opened for additional information. The content might be useful or not.
C
ChappieGames1
10-15-2023, 04:27 AM #2

Check Reliability History/Monitor and Event Viewer.
Both tools might record an error code, warning, or informational event right before or during shutdowns.
Each entry can be opened for additional information. The content might be useful or not.

Z
ZzeoTexX
Member
238
10-15-2023, 05:17 AM
#3
Here is the information you requested:

View: https://imgur.com/a/uVCAztL
Z
ZzeoTexX
10-15-2023, 05:17 AM #3

Here is the information you requested:

View: https://imgur.com/a/uVCAztL

C
cow131211
Junior Member
40
10-16-2023, 10:31 PM
#4
Here is the information from the provided link.

The content appears to be an image located at the specified URL, with a reference to another image at https://imgur.com/a/PkF8C1g.
C
cow131211
10-16-2023, 10:31 PM #4

Here is the information from the provided link.

The content appears to be an image located at the specified URL, with a reference to another image at https://imgur.com/a/PkF8C1g.

D
Djmaster3000
Member
66
10-17-2023, 08:28 AM
#5
What are those warnings?
D
Djmaster3000
10-17-2023, 08:28 AM #5

What are those warnings?

E
Emilsk
Member
56
10-17-2023, 10:39 AM
#6
Hello all,
Once again my system is shutting down with this error code.
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: a1000005
Any ideas?
Thank you.
Jeff
E
Emilsk
10-17-2023, 10:39 AM #6

Hello all,
Once again my system is shutting down with this error code.
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: a1000005
Any ideas?
Thank you.
Jeff

O
ofeliant
Member
174
11-06-2023, 07:56 PM
#7
Does your motherboard's BIOS need updating?
O
ofeliant
11-06-2023, 07:56 PM #7

Does your motherboard's BIOS need updating?