Question Random hard locks, black screen, unresponsive
Question Random hard locks, black screen, unresponsive
Hi everyone,
I'm seeking guidance on a persistent problem I've been dealing with. My system freezes unexpectedly, showing a black screen and becoming unresponsive. I need to turn off the power supply unit (PSU) and restart it again to get back online. Pressing the power button doesn't reset the issue.
What stands out is that after a Windows repair installation, the problem temporarily disappears for weeks before reappearing. When it returns, the black screen duration varies—ranging from an hour to several days, often occurring when the PC isn't in use.
I've tried several solutions: submitting an RMA for my PSU, running multiple memory tests without errors, and using a Samsung SSD diagnostic tool. Despite these efforts, the SMART status on my C drive still shows 63 media errors, though this count doesn't increase with the screen issues. I've also updated all drivers and the motherboard BIOS.
In Windows error logs, the only message I consistently see is: "previous system shutdown was unexpected."
Begin the procedure by providing comprehensive details about your system (type and model of every installed part). Are your motherboard BIOS settings up to date? Likewise, confirm whether your Windows version and primary device drivers are current.
I believe your BIOS is configured for 3600. If that's correct, try running at the standard 2133 to check the impact. Your memory setup appears as 1x32GB, 2x16GB, or 4x8GB. Do you have Ryzen Master installed?
Is your memory in the correct slots? Typically A2/B2 works well.
Ryzen Master might help spot problems.
Avoiding hardware problems before addressing software concerns is standard practice. The situation you describe is commonly linked to memory problems, and even PSU issues (though you've already resolved that). A method to check for likely hardware or software problems is to restart the system using a Live Linux USB drive and observe if the issues persist.