F5F Stay Refreshed Hardware Desktop Question PC stops working entirely during the setup of a game on the same drive where Windows is already installed?

Question PC stops working entirely during the setup of a game on the same drive where Windows is already installed?

Question PC stops working entirely during the setup of a game on the same drive where Windows is already installed?

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pimaster179
Junior Member
18
05-15-2022, 02:37 AM
#1
Good morning everyone, I’m reaching out for some expert advice on a problem I haven’t faced before. To give you a clearer picture, my previous system ran a GTX 1070, an i7 7700, a 250GB SSD, and a 4TB HDD with 16GB of RAM. Everything was functioning well until it was time to upgrade. I could only afford the main components, so I upgraded to an RTX 2070 Super, a Ryzen 9 3900X CPU, an Asus TUF Gaming B570X Plus MOBO, and doubled my RAM to 2x16GB at 3200mhz. I left the HDD and SSD in place. The SSD had Windows installed, and the only game I played was Path of Exile. The real challenge began when Hogwarts Legacy was released—I tried installing it, but the PC would freeze repeatedly until I turned off the monitor and switched to TV.

Over time, the freezing became more common, not just during installations but during regular use and gameplay on the HDD. It would freeze inside a game after restarting for about 30 seconds each time, or when closing a game. Eventually, I suspected the SSD was failing. I replaced it with an NVMe drive, wiped both the SSD and HDD, and reinstalled Windows on the new NVMe. A Kingston SNV2S500G 500GB NVMe worked perfectly—Path of Exile, GTA 5, and FiveM ran smoothly.

About two months later, the freezing issues started appearing again, this time when games weren’t installed on the NVMe. I simply ignored it. The situation worsened a week ago when Starfield froze my PC multiple times. Now, just loading Windows, I have Discord and Task Manager open, but my PC is still freezing, and the NVMe is capping at 100%. I uninstalled Starfield, FiveM, and GTA5, and it’s now functioning well—just a few minor stutters.

I’m considering replacing the old SSD with a Samsung Evo 970. I’m worried about repeating this problem if one drive uses a SATA cable while the other connects directly to the MOBO, especially since both are facing similar issues.

Question 1: Would there be any reason to worry that this problem will recur given the setup—one drive via SATA and the other directly connected to the MOBO?

Question 2: What might be the root cause of this issue? Could it be related to the MOBO?

Equipment used:
- Asus ROG Strix RTX 2070 Super
- Asus TUF Gaming B570x PLUS MOBO
- Kingston 500GB NVMe
- Sandisk SSD
- Seagate 4TB HDD
- Corsair 3200mhz RAM (2x16GB)
- Ryzen 9 3900X (12-core/24-thread)
- 750W PSU (approx. 2 months old)
P
pimaster179
05-15-2022, 02:37 AM #1

Good morning everyone, I’m reaching out for some expert advice on a problem I haven’t faced before. To give you a clearer picture, my previous system ran a GTX 1070, an i7 7700, a 250GB SSD, and a 4TB HDD with 16GB of RAM. Everything was functioning well until it was time to upgrade. I could only afford the main components, so I upgraded to an RTX 2070 Super, a Ryzen 9 3900X CPU, an Asus TUF Gaming B570X Plus MOBO, and doubled my RAM to 2x16GB at 3200mhz. I left the HDD and SSD in place. The SSD had Windows installed, and the only game I played was Path of Exile. The real challenge began when Hogwarts Legacy was released—I tried installing it, but the PC would freeze repeatedly until I turned off the monitor and switched to TV.

Over time, the freezing became more common, not just during installations but during regular use and gameplay on the HDD. It would freeze inside a game after restarting for about 30 seconds each time, or when closing a game. Eventually, I suspected the SSD was failing. I replaced it with an NVMe drive, wiped both the SSD and HDD, and reinstalled Windows on the new NVMe. A Kingston SNV2S500G 500GB NVMe worked perfectly—Path of Exile, GTA 5, and FiveM ran smoothly.

About two months later, the freezing issues started appearing again, this time when games weren’t installed on the NVMe. I simply ignored it. The situation worsened a week ago when Starfield froze my PC multiple times. Now, just loading Windows, I have Discord and Task Manager open, but my PC is still freezing, and the NVMe is capping at 100%. I uninstalled Starfield, FiveM, and GTA5, and it’s now functioning well—just a few minor stutters.

I’m considering replacing the old SSD with a Samsung Evo 970. I’m worried about repeating this problem if one drive uses a SATA cable while the other connects directly to the MOBO, especially since both are facing similar issues.

Question 1: Would there be any reason to worry that this problem will recur given the setup—one drive via SATA and the other directly connected to the MOBO?

Question 2: What might be the root cause of this issue? Could it be related to the MOBO?

Equipment used:
- Asus ROG Strix RTX 2070 Super
- Asus TUF Gaming B570x PLUS MOBO
- Kingston 500GB NVMe
- Sandisk SSD
- Seagate 4TB HDD
- Corsair 3200mhz RAM (2x16GB)
- Ryzen 9 3900X (12-core/24-thread)
- 750W PSU (approx. 2 months old)

H
horselover328
Member
148
05-15-2022, 09:51 AM
#2
2 month old 750 Watt PSU (probably Corsair)
It might be helpful to verify the exact model of the power supply. If it's Corsair, that would match what you expect... though the advertised wattage is 750W.
Upgraded with an RTX 2070 Super, Ryzen 9 3900X CPU, Asus TUF Gaming B570X Plus MOBO, and two 16GB 3200mhz RAM modules. I left the HDD and kept the SSD running Windows.
Did you reinstall the operating system after moving the platform?
You didn't specify the case model. How many fans are there in your build, and what is their orientation? How do you manage processor cooling?
H
horselover328
05-15-2022, 09:51 AM #2

2 month old 750 Watt PSU (probably Corsair)
It might be helpful to verify the exact model of the power supply. If it's Corsair, that would match what you expect... though the advertised wattage is 750W.
Upgraded with an RTX 2070 Super, Ryzen 9 3900X CPU, Asus TUF Gaming B570X Plus MOBO, and two 16GB 3200mhz RAM modules. I left the HDD and kept the SSD running Windows.
Did you reinstall the operating system after moving the platform?
You didn't specify the case model. How many fans are there in your build, and what is their orientation? How do you manage processor cooling?

A
APsixYT_
Junior Member
17
05-16-2022, 12:10 PM
#3
It's a Corsair 750W power supply unit. I'm not sure which model it is. I didn't install it myself; I took it to a PC shop because I didn't want to handle it myself.

I didn't reinstall Windows. I simply uninstalled the old GPU drivers and reinstalled the RTX drivers. I never added any other drivers on my previous system, whether BIOS or chipset ones. However, when I installed Windows after cleaning the installation, the problem continued.

The case is a Thermaltake Commander White Edition. It has two fans—one intake at the front and one exhaust at the back, along with the default CPU fan that came with the processor. I don't fully understand why this setup matters, but I'm not sure. Maybe I need some advice. Everything worked well on my previous 650W PSU for more than a year until it failed and had to be replaced. At that time, the PSU was over six years old. My SSD and HDD are also functioning properly now.
A
APsixYT_
05-16-2022, 12:10 PM #3

It's a Corsair 750W power supply unit. I'm not sure which model it is. I didn't install it myself; I took it to a PC shop because I didn't want to handle it myself.

I didn't reinstall Windows. I simply uninstalled the old GPU drivers and reinstalled the RTX drivers. I never added any other drivers on my previous system, whether BIOS or chipset ones. However, when I installed Windows after cleaning the installation, the problem continued.

The case is a Thermaltake Commander White Edition. It has two fans—one intake at the front and one exhaust at the back, along with the default CPU fan that came with the processor. I don't fully understand why this setup matters, but I'm not sure. Maybe I need some advice. Everything worked well on my previous 650W PSU for more than a year until it failed and had to be replaced. At that time, the PSU was over six years old. My SSD and HDD are also functioning properly now.