Question PC - Irregular BSOD and various unexpected crashes
Question PC - Irregular BSOD and various unexpected crashes
Hi
My PC has been acting up unexpectedly lately. I noticed issues when using Chrome, like pages not loading and occasional crashes. It would often restart itself while I wasn’t around, and the BSOD displayed "Service_access_exception." Updating drivers was problematic—especially for Nvidia, which required entering safe mode. Trying to install a new BIOS didn’t work because Windows didn’t recognize a USB drive. After finding a working BIOS on another machine, I managed to install it, but it still didn’t resolve the problem.
My system specs are: Intel i9 14900k, MSI MAG Z790 tomahawk wifi, 2 x 32gb G.skill Trident Z5 DDR5 6400MHz, ASUS TUF 4080 Super SilverStone 1000W Strider Platinum PSU, Thermalright Aqua Elite 360 Black ARGB V3 AIO CPU cooler, and several M.2 drives, an Antec C5 ARGB Black Constellation Series mid-tower ATX case.
I’ve attached the DMP file for reference: https://www.dropbox.com/scl/fi/zehh...ey...b64mlu7q9t&st=9336iyv1&dl=0
Any assistance would be really appreciated.
Thank you.
Welcome to the forums, newcomer! I attempted to update the bios, but my PC doesn't recognize a USB in Windows, which might mean the chipset drivers or the operating system are corrupted. I managed to install the bios on another computer and it worked there, but not on mine. Could you share your current BIOS version and the one you were using before the update? Please also tell me the make and model of your power supply unit, how you cool the processor, and the case details. It would be helpful to send the .dmp files to a shared location like DropBox for us to review. Where did you obtain the OS installer from? I moved this thread from the Components section to the Systems section.
Thank you. I included the PSU, The Cooler and the case to the original post but they are a SilverStone 1000W Strider Platinum PSU, Thermalright Aqua Elite 360 Black ARGB V3 AIO CPU Cooler and an Antec C5 ARGB Black Constellation Series Mid Tower ATX Case. The C drive comes from another PC I owned before upgrading about a year ago; Windows was already installed when I added it to this system. After installation, I upgraded from Windows 10 to 11. The original OS was installed on that drive by a local builder in Australia. The BIOS version I was using was 7D91vHE, now it’s 7D91vHH. I’m not sure where to locate the .dmp files—are they Windows dump files or from other programs? This machine ran smoothly for over a year after setup.
Are they the Windows dump files
Yes.
The C drive comes from a different PC I owned before upgrading about a year ago. Windows was already there when I transferred it to this machine. I moved from Windows 10 to 11 after installation.
Your initial problem stemmed from moving the operating system from another platform, which is likely the main cause of your issues. If you upgraded via the internal upgrade method, the complications increased further.
Recreate a bootable installer for Windows 11, leave only the desired drive, format it, and install offline. During offline mode, add all necessary drivers manually through an elevated command—right-click the installer and select Run as Administrator. After installing all drivers, connect to the network, update the OS, then shut down and gradually connect additional drives.
Ok cool, that's not so bad. The m.2 windows is on is an older intel gen 3 so I might even just buy a new gen 4 or 5 and start fresh.
I did a few stress tests, when trying to diagnose this. First was with intelburn it passed the multicore test but failed the single core test. OCCT passed on auto, but had a lot errors on AVX running at arounf 1.46v. I ran it again after bios update and no errors running at 1.23 to 1.16v. Everything is just so random.
It BSOD and was able to get a dmp file i added it to the main post.