Question My sibling's laptop is facing problems with the latest graphics card.
Question My sibling's laptop is facing problems with the latest graphics card.
Hello everyone, my brother set up an EVGA GTX 750 TI in his Dell Precision 3640 Workstation for gaming and 3D work. The old GPU was an AMD Radeon HD 8570, which struggled with modeling in Blender. After installing the new GPU and powering it on, the system initially displayed a black screen for a few seconds before shutting down abruptly. Switching to the motherboard graphics resolved the issue, but nothing happened until the message appeared: overheating during a previous shutdown, essentially a thermal shutdown. He had to reconnect the HDMI cable to the GPU. Previously, without any overheating problems, the computer ran smoothly with the old GPU. Once I turned it back on with the GTX 750 TI, everything worked perfectly! My brother was surprised—he uses a VGA converter to HDMI and HDMI to DisplayPort. After uninstalling AMD Software Adrenalin and installing the EVGA driver via Nvidia app, the update from version 572.60 to 572.83 succeeded, and the GPU now powers off the monitor during games.
Specs:
Computer Name: Dell Precision 3640
CPU: 10th Gen Intel Core i7-10700
RAM: 16 GB
Storage Device: 256 GB NVMe PCIe M.2 SSD
PSU: 300
Any assistance needed?
Welcome to the forums, newcomer!
PSU: 300
Are you referring to the PSU that came with the prebuilt? How recent is your prebuilt?
Did you upgrade the BIOS before installing the GTX 750 Ti? Use DDU to clear all GPU drivers in Safe Mode (Intel, Nvidia, AMD) and then install the newest GPU driver from Nvidia's support site, version 566.36, to check if the problem is fixed.
EVGA offers several SKUs for the GTX 750 Ti—what model does your brother have?
It seems to be a prebuilt PSU (OEM) and I'm not sure if it's old, since my father assembled the computer from scratch and included all components. However, I think the HDMI cable might be the problem because I connected him a VGA converter to HDMI and then HDMI to DisplayPort just to shorten the wire. Once I noticed the issue, I gave him my longer HDMI cable and told him to remove the end adapter and use the longer one. It seems this resolved the booting problem—every time he turns it on it takes about a minute, or the monitor doesn't receive a signal unless I re-plug the DisplayPort converter. I also updated the BIOS and installed the latest Nvidia driver from the website. I don’t know the exact SKU, but here’s the part number: 02G-P4-3751-KR.