F5F Stay Refreshed Hardware Desktop Question Mouse and keyboard don't function in BitLocker recovery window - also tested with a basic office keyboard

Question Mouse and keyboard don't function in BitLocker recovery window - also tested with a basic office keyboard

Question Mouse and keyboard don't function in BitLocker recovery window - also tested with a basic office keyboard

S
seth1j
Member
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67
05-04-2023, 05:49 PM
#1
Hello, after restarting my PC today, I encountered a BitLocker recovery window. I have the key, but neither my SteelSeries keyboard nor my wireless mouse functioned within it. (They both operate in Windows.) I attempted the steps recommended online:
- switched to different ports
- disabled fast boot
- enabled legacy USB
- ensured Safe Boot was activated
Still nothing happened. I went shopping for basic wired office equipment—a mouse and a keyboard—and hoped they would work inside that window, but it didn’t. Am I missing something?
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S
seth1j
05-04-2023, 05:49 PM #1

Hello, after restarting my PC today, I encountered a BitLocker recovery window. I have the key, but neither my SteelSeries keyboard nor my wireless mouse functioned within it. (They both operate in Windows.) I attempted the steps recommended online:
- switched to different ports
- disabled fast boot
- enabled legacy USB
- ensured Safe Boot was activated
Still nothing happened. I went shopping for basic wired office equipment—a mouse and a keyboard—and hoped they would work inside that window, but it didn’t. Am I missing something?

Reply
Reply
M
Max16Def
Member
Find
61
05-05-2023, 02:03 AM
#2
It's a known issue with latest 25H2 update.
Nuke and reinstall Windows.
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M
Max16Def
05-05-2023, 02:03 AM #2

It's a known issue with latest 25H2 update.
Nuke and reinstall Windows.

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C
corey01
Junior Member
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3
05-08-2023, 12:04 PM
#3
I received the most recent updates but faced issues starting up after a BIOS update yesterday. The mouse and keyboard didn't respond in the Windows repair screen. Everything worked again by booting from a Windows USB and fixing the original boot drive. It took around 20 minutes to download the free Win11 USB from Microsoft, though you'll need another computer for that.
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C
corey01
05-08-2023, 12:04 PM #3

I received the most recent updates but faced issues starting up after a BIOS update yesterday. The mouse and keyboard didn't respond in the Windows repair screen. Everything worked again by booting from a Windows USB and fixing the original boot drive. It took around 20 minutes to download the free Win11 USB from Microsoft, though you'll need another computer for that.

Reply
Reply