Question Games are frequently crashing to the desktop, without providing an error message.
Question Games are frequently crashing to the desktop, without providing an error message.
I recently built a new PC (2 weeks ago) and have been experiencing crashes to desktop during gameplay, rendering many games unplayable. I've attempted the following troubleshooting steps: fresh Windows installation, Windows Memory Test (no errors), Chkdsk (no errors), swapping a known-working GPU, BIOS update, installing drivers from my motherboard's support page, removing startup applications, reseating cables for RAM, GPU, and PSU, uninstalling the GPU driver via DDU, verifying game files, reinstalling games after Windows reinstallation, and checking hardware temperatures.
The crashes occur primarily in Rust, Rainbow Six Siege (extremely frequent), Ghost Recon Wildlands (also Ubisoft, similar crash frequency), and Squad. These games utilize different engines, suggesting the issue might not be engine-specific. I disabled Windows Defender, suspecting it interfered with UnityPlayer.dll, leading to a crash.
Event Viewer data indicates the following: Faulting application name: RustClient.exe, version: 2019.2.0.49510; Faulting module name: UnityPlayer.dll, version: 2019.2.0.49510; Exception code: 0xc0000005. Rainbow Six Siege crashes to desktop without an Event Viewer error, but UPLAY synchronizes as if the game exited normally. I am seeking assistance to resolve this issue.
CPU Base Temperature: 35°C
GPU Base Temperature: 40°C
CPU Under Load Temperature: 73°C
GPU Under Load Temperature: 66°C
Power Supply: Corsair RM850 (80 Plus Gold)
I don't understand your question. I accessed the command prompt and executed a chkdsk command, but I’m unsure whether I used the /f or /r option, or both. Upon restarting my PC, chkdsk initiated automatically during the boot process before I logged in. It detected no errors after approximately thirty minutes, a relatively short duration considering the average time for chkdsk operations. However, this speed may be attributable to the new M2 SSD’s size and low usage (350-400 GB). If you believe further investigation is necessary, please advise. I initially believed the process was completed correctly after reviewing it in my memory now.
If the check disk scan displayed no errors, potentially corrupted or missing game files can be removed from consideration. This makes sense given that you are experiencing the problem with multiple games. The exception code may be linked to corrupt files within the operating system itself. Running ‘sfc /scannow’ via the command prompt would address this issue. A malware scan should also be performed to rule out any malicious software interference with your PC.
I regularly scan for malware, utilizing MalwareBytes. This involves a new Windows installation with downloads exclusively sourced from reputable locations such as Steam and official websites for programs like Discord and Chrome. The command indicated "Windows Resource Protection did not find any integrity violations," but I don't believe this is the root cause of the problem.
Research indicates the exception code is likely an 'access violation' related to Unity and potentially linked to antivirus interference. Try adding your games as exceptions in Malwarebytes to prevent false positives. Also, investigate Windows Defender’s activity regarding your games, though it is less probable as the source of the issue. Malwarebytes is typically not associated with this type of problem, but other potential causes remain unexplored at present.
It seems like a potential issue is related to antivirus programs. The ‘UnityPlayer.dll’ file, which is executable code ready for an application to use when needed, might be blocked by the antivirus software, causing crashes and instability in your games.