Question First BSOD crash after waking laptop from sleep mode - - what caused it and how to prevent it ?
Question First BSOD crash after waking laptop from sleep mode - - what caused it and how to prevent it ?
Hi everyone, any support would be greatly appreciated. I'm a bit concerned about my recent BSOD problems. A boot loop incident on an old laptop a while back led to losing all my files and replacing the hard drive. Since then, I've upgraded to a new laptop with the specs listed below, and it's been running smoothly for over a year now. I mainly use it for work, research, and gaming, usually connected to an external display. I tend to put it in sleep mode while working on assignments or projects, and haven't faced any issues when it comes back online.
I also noticed that leaving it in sleep with light tasks like Microsoft Office or a few browser tabs (not too heavy, like editing software or games) didn’t cause problems. However, today I left it in sleep for 5-6 hours, then resumed work and immediately encountered a BSOD error lasting 1-2 seconds. The screen displayed a 50% opacity message, making it hard to see through, and the laptop restarted automatically.
With my past experience, I was worried and tried running WinDbg with the minidump file. It helped me identify an exception during a system service routine. The details were:
- Exception code: 00000000c0000005
- Address: fffff8016a4ac28f
- Context address: ffffaf0fe06367e0
- Severity: zero
I’m unsure if this is related to the hard drive or memory, as mentioned in some online discussions. I’ve also run a SFC scan and found no integrity issues, though I haven’t checked for BIOS updates (just graphics card updates).
Here’s the mediafire link to my minidump file:
Minidump
This is the initial part of the WinDbg bug check that showed me:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception occurred while running a system service.
Arguments:
- Arg1: 00000000c0000005
- Exception code: fffff8016a4ac28f
- Address: ffffaf0fe06367e0
- Context address: 0000000000000000
I’m still trying to figure out what caused this and would really appreciate any advice or help.
They aren't all bad. Most issues stem from software glitches rather than hardware faults, though some may involve the system. A BSOD wouldn't have triggered the boot loop; it's more likely the hard drive was aging and contributed to the problem.
Hi Colif, thank you very much for your reply!
I attempted to run the auto update but encountered a message indicating that the PC I’m using doesn’t match the one selected. It suggests starting detection from the chosen PC or clicking “All Drivers” to download the needed ones. This seems confusing since selecting all drivers shows every possible option.
I looked up a tool called HP Support Assistant, which checks for updates and provided an update list including BIOS updates, Bluetooth drivers, wireless drivers, and more. Should I download everything?
I wasn't certain if that was the correct device, probably not exactly what I needed.
The BIOS might assist, along with the other updates too.
I was planning to recommend the HP Assistant but you got there first.
Oh okie gotcha! So just to sum it up (just to confirm my own understanding) for this BSOD case its probably a driver issue and updating most of them like BIOS should hopefully fix it? Also thanks for your clarification on my previous experience with the BSOD boot loop so this time it might not be as harmful?
Thank you for ur help once again! I'm very grateful for your assistance! Hopefully I don't encounter BSOD again but incase I do I'll keep you updated and post another Minidump file.
Well, it's just the beginning. It could potentially resolve the issue. From the report, it's unclear what exactly caused it. However, it seems wifi/lan drivers often start in sleep modes. While you're asleep, the PC might be applying updates or performing other tasks. The person who usually handles BSOD queries is currently on vacation—most folks are away, so no one is here to address it. I've got around five years of experience fixing these, but I'm not as skilled as the person I work with. Christmas and New Year are typically when people aren't around.
Oh ok no problem If the issue happens again (hopefully not) I'll make a new post after NYE to see if we can root down the problem! Anyway I'm going to hop off now thank you once again for your assistance and for your services in this community! Happy holidays and I hope you have a great new year!
Hi Colif! Hope your new year was great!
My laptop isn’t performing well lately. After our last chat it was working fine until today when I moved it away from the monitor to work elsewhere. First, I unplugged my mouse, then my HDMI cable, and before long my laptop started showing another BSOD error. Luckily, I had turned off automatic restart previously, which helped me capture a picture of the issue.
I’ve attached the media file with the error image and a link to the minidump file.
Minidump
BSOD error code
Also, I wanted to mention that I haven’t updated the BIOS. I found an online tutorial for Windows 11 that advised disabling BitLocker since it could cause data loss if left on. It seems Windows 11 Home doesn’t include a BitLocker drive or any encryption method, so I stayed cautious and didn’t update BIOS.
I’m feeling a bit overwhelmed again 😭