Question Computer shuts down after 30 minutes during first launch
Question Computer shuts down after 30 minutes during first launch
Hi
I’m new here and really hope someone can assist. I’d like to share a short background on the computer’s history, which might be useful. I bought it from a friend, and it was functioning properly at first.
I got a Corsair Base unit along with fans and a copper-mounted CPU cooler. The system came with an AMD Ryzen 5 3600 with 6 cores, 32GB RAM, an Asrock B450 Pro 4 R2.0, a Corsair 1050w power supply, and a brand new motherboard (G-force RTX 3060), M.2 Corsair SSD, and a power supply unit.
When I first connected everything, the computer started up normally. However, initially there was no power reaching the USB ports, making it impossible to enter the BIOS. After some days of troubleshooting, I suspected the motherboard might be faulty. I replaced it with a new identical board, and it worked perfectly afterward. This happened about three months ago.
While using the machine or even when idle in Windows, it would shut down completely after roughly 30 to 60 minutes without warning—almost instantly. After restarting, it would remain off for at least five minutes, requiring me to manually turn off the power supply, otherwise it wouldn’t power on even after that delay. It seems a thermal switch hasn’t reset yet, and there are no signs of overheating as described in the next section. Once I managed to get it back online, the computer stayed on for many hours, and I haven’t seen it shut down again since.
When I powered it down, I turned off the power supply, but the following day or sometimes the next day within 30 to 60 minutes, it would start up again. This pattern has persisted.
I’ve tried several solutions:
- Swapped RAM, using two of four and then only the other two.
- Applied fresh thermal paste on the CPU.
- Performed a successful RAM check.
- Used two monitors; the issue persists even when both are off.
- All drivers were updated.
- Connected directly to the wall socket (previously plugged into UPS).
- Installed HWiNFO64 for temperature monitoring—temperatures were normal and no overheating occurred.
- Base unit was well ventilated, yet the problem continued even at minimum load.
- In Event Viewer, the recurring warning was Event ID 10016 distributedcom error. I attempted troubleshooting steps online, such as granting full user permissions and removing a few component services, but the issue remained unchanged.
- Disabled C-State in BIOS; it stayed on longer than usual, yet the problem persisted.
- Tried different power cables and cleaned the PSU thoroughly.
- All fans were clean and functioning properly.
I’m at a dead end and am hoping someone with similar experience can provide insight. Thank you for taking the time to read.
Welcome to the forums, newcomer! Here’s what you asked: Corsair 1050w power supply – could you share a link? How recent is the PSU? G-force RTX 3060 – what came before it? BIOS version on your motherboard?
Hi
Thank you for your message, it took me some time to reply—I didn’t realize anyone had responded.
The power supply is a Corsair XFX XTR 1050W Black Edition, likely around five years old.
The BIOS version is B450 Pro4 R2.0 PS30.
I’m not sure what graphics card was installed before.
Is there a method to test the power supply? The fans do spin, and it doesn’t seem to overheat.
The warranty lasts five years, which means I can reasonably expect some problems with the PSU because that's the timeframe the maker promises it will function properly.
Have you carried out a complete reset and reinstallation of the operating system? If not, please do so immediately.
When i first got it, it was a fresh install of windows, a brand new M.2 Corsair SSD, the motherboard and graphics card were also brand new. The switching off issue appeared within days after setting it up. Eventually, I realized I had no other option but to try this.
On any used system, I would perform a complete reset and reinstall. Even if the seller claimed it was just a few minutes ago, you don't have certainty about the choices they made or the origin of the operating system.