Question Blue Screen of Death after turning on the laptop when in Hibernation Mode?
Question Blue Screen of Death after turning on the laptop when in Hibernation Mode?
Hi!
I've been facing this issue for a while. When I turn on Windows 11 in hibernation mode, the screen freezes briefly after the company logo appears and then I get a Blue Screen of Death with a percentage from 0 to 100. When it hits 100, the system restarts normally. Also, when I powered on Windows 11 today from Hibernate Mode, I didn't see a Blue Screen, but the computer froze on a black screen for about two minutes. Then the Asus logo showed and it resumed normally, though it felt like I had shut it down.
Someone could help me fix this? I've seen guides suggesting finding minidump files, but I can't locate them anywhere on my system. Thanks!
If the issue involves a problematic system drive, it might account for the lack of dumps. They should be located in the directory C:\Windows\Minidumps. It would be useful to have your complete system specifications.
Processor: Intel® Core™ i5-1035G1 CPU @ 1.00GHz 1.19 GHz.
Ram: 8,00 GB (used: 7,74 GB).
Windows Edition: Windows 11 Home Single Language.
System type: 64 bits.
Version: 23H2.
By the way, I also encountered a Blue Screen of Death today after turning on the notebook, and this occurred after I activated fast startup. Could both issues (this and the OP) be connected?
We require additional specification details. Could you please download and run the SysnativeBSODCollectionApp? Upload the resulting zip file to a cloud service and provide a link. The tool gathers all troubleshooting information we might need. It does not collect any personally identifying data. It is used by several well-known Windows help forums, including this one. I am a senior BSOD analyst on the Sysnative forum where this tool originated, so I can confirm it is safe.
You may review the contents of the zip file before uploading, as most files are text documents. Please do not alter or delete anything. For a description of each file’s contents, refer to the provided link.
The initial observation is that you seem to be using multiple anti-virus programs—Malwarebytes, ESET, and Windows Defender. I can confirm drivers are installed for all three, which indicates they are active. Running more than one real-time antivirus engine is not advisable. Malwarebytes tends to be more flexible with other tools, whereas ESET is less accommodating. Even if these issues aren’t currently affecting you, they could lead to future complications. It’s best to select one of the mentioned programs and completely uninstall or deactivate the others. You might need to use each product’s dedicated uninstaller instead of just managing Windows Programs & Features. Personally, I’d remove Malwarebytes and ESET and stick with Windows Defender (which is my preferred choice).
You note that these BSODs occur only during resume from hibernation, and the SSD drive plays a significant role in several error messages. This pattern usually points to an issue with the SSD itself. Your single Passmark 256GB SSD isn’t large enough—only 33GB of free space remains, nearing Windows’ required storage limits. In the future, I’d likely replace the drive, opting for a larger capacity (such as 1TB) or adding another drive for user data, while keeping the 256GB SSD reserved for Windows and applications.
The first step I recommend is to remove the existing hibernation file and create a fresh one. It’s possible the problem lies in the corrupted hibernation file on the SSD. Here’s how to proceed:
Open an elevated command prompt and run the command powercfg -h off (this will delete the hibernation file).
Reboot—this will be a standard reboot, not a resume from hibernation.
Next, open another elevated command prompt and enter powercfg -h on (this creates a new hibernation file).
Additionally, disable Fast Startup in Windows:
In the RUN command box, type powercfg.cpl (this opens the Windows Power Options dialog).
In the left panel, select “Choose what the power buttons do.”
Uncheck the “Fast Startup” option (only visible if hibernation is enabled).
Please let me know how this process goes.
I haven't located Malwarebytes or ESET at all. The only antivirus I found was a leftover McAfee in the Control Panel, which I removed. I looked online and found a tutorial suggesting a tool download and safe mode access to delete ESET. Should I follow that? And for Malwarebytes, is the uninstallation process similar?
I apologize, I was mistakenly viewing someone else's email. I'm truly sorry about that. However, I can now confirm that McAfee drivers were enabled, and it's very likely removing them will resolve your issue. Please let me know if you'd like to be updated. Thank you for your understanding.