Question about PUBG Gaming, black screen issue, and NVMe SSD detection.
Question about PUBG Gaming, black screen issue, and NVMe SSD detection.
Hello everyone, not sure if this is the right location for this issue, but here's what is happening to me:
I have a problem that I noticed only while playing PUBG. This may not be related to this game but while I play it, totally random, the screen goes black, and I still hear teammates or other sounds, they can't hear me back. The monitor goes off like there's no signal at all.
Pressing the restart button on the case to restart the pc it boots straight to BIOS where it shows NO Boot Device - my Corsair Force MP600 NVME is not recognized by the bios/pc, press restart again, same story. Unplug the Power Cable, press Power On, to clean pc of power, connect the power again, and press power - the computer starts back to Windows like nothing happened.
The first time I had this issue was when I installed the BIOS version 4602 from the Asus website - after the bios installation was completed, the pc restarted to finish/exit bios, but it got back to bios with NO NVME C:\ detected - reset from the button, same results. Remove the power cable, and start again - worked perfectly. ... until I play PUBG when it does it almost every single match, totally random.
Today I installed the latest BIOS version - 4802, and all Mobo drivers from the Asus website, but the problem is still there.
Temperatures, Voltages, Hardware Ussage, everything seem to be normal.
PUBG Gameplay - iCue Stats - Google Drive Image Link:
PUBG Gameplay - iCue Stats.jpg
drive.google.com
My PC Config:
CPU - Z System Test Report Link
CPU: AMD Ryzen 9 5900X 12-Core Processor
Mobo: Asus TUF GAMING X570-PRO (WI-FI)
RAM: Corsair 2x 16Gb
GPU: NVIDIA GeForce RTX 3070
C:\ Drive: Force MP600
Model #3 Capacity 500 GB Fixed, SSD - Bus: NVMe
PSU: Corsair HX1200i
OS: Windows 10 - latest update.
What I believe can be the reason! .. About 3 weeks ago, I got the new Corsair HX1200i PSU, and after installing it, my Windows 10 didn't show the PIN to log in. An issue that I couldn't fix, but to apply a C: drive Full Backup made with Acronis from last December 2022. After applying the backup I also reinstalled all the drivers including the update to BIOS 4602 from above, the moment when I had this issue for the first time.
Sorry for the long post, hope you can give me some ideas on how to deal with this random black screen while gaming.
Today I updated the BIOS to version 4802 and checked the Asus drivers from the website, but the issue remains.
Did you reset the CMOS after confirming the BIOS update?
There are still problems, including a C: drive full backup done with Acronis in December 2022.
I plan to back up all mission-critical data, create a bootable USB using Windows Media Creation Tools, remove all drives except the one for OS installation, reinstall the OS offline, and then manually install platform drivers via the elevated command prompt.
I haven't remove the battery... I'll have to take the video card out for that. - I'm less positive about any hardware issues - more backup boot drive bios config or anything related to it.
Yes, re-installing Windows may solve this issue. I was just hopping for a solution that would require less time - reinstalling windows and all the apps. That's why usually I keep C:\ backups... Maybe the backup isn't all compatible with the new bios update settings...
Here's a screenshot of the Events Viewer before a black screen during PUBG gameplay.
Screenshot 2023-07-21 004153.jpg
drive.google.com
Returning here now...
I couldn't locate a fix for the Kernel Power issue yet, but I upgraded my C:\ M.2 NVMe SSD from Corsair MP600 to Samsung 980, which forced a Windows reinstall. I also reinstalled Steam and all games again, totaling about 1.5Tb.
Unfortunately, PUBG still crashes the same way, though this time the PC restarts and finds the C:\ drive, booting back to Windows.
I checked for a Memory.dmp file and wondered how to investigate further reasons for the restart.
https://drive.google.com/file/d/1ij0uAmd...=sharing
Please let me know.