Question about a PC that shuts down unexpectedly yet remains operational.
Question about a PC that shuts down unexpectedly yet remains operational.
Yesterday evening I encountered a problem where both my monitors went dark during a game, even though the audio continued normally. I've updated the drivers but haven't found any entries in the event log. Is running an RTX 2080 relevant?
complete system specifications available. brand and model of the power supply included.
It appears the system is experiencing a crashing driver situation, but a few checks can help us reach a clearer conclusion first. When the black screen appears, have you kept the PC running? If yes, what occurred? How long was it active? Have you attempted to press the caps lock key on the keyboard to test if the indicator light reacts to the button press? This method can indicate whether the PC is functioning properly or locked out. If pressing the caps lock and the LED does not switch on or off as expected, it suggests the system is unresponsive. This would imply the PC is attempting to recover from a probable graphics driver failure.
If you review the event viewer under windows logs > system sorted by date and time, do you notice any critical events when the black screen happened? If so, what details are recorded in the description? Does it reference issues with Nvidia processes? Was a blue screen event logged?
Appropriate steps would include using DDU to reinstall the graphics driver to the most recent version, which can help remove the chance of a corrupted driver.
Corsair 1000i
Ryzen 7 3700x 8 cores
Rtx 2080
Asus Rogue Strix B550-F Gaming
Began to notice freezing frequently, it seemed to occur suddenly rather than gradually, tried enabling caps lock but it didn’t respond, indicating a possible system crash.
Certainly unstable parts of the system are present. The probable order of concern is RAM, OS, graphics card, power supply, motherboard, peripherals, storage. You can eliminate software issues by performing a clean boot and testing the problematic components.