Question 2022 G14 restarting on battery + only with igpu usage?

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Question 2022 G14 restarting on battery + only with igpu usage?

Question 2022 G14 restarting on battery + only with igpu usage?

M

Menfa
Member

53

08-18-2023, 06:02 AM

#1

The system restarts unexpectedly in battery mode, especially when switching to iGpu mode in the Armoury Crate for battery conservation. Temperatures remain stable during silent use (40-50°C), but spike to 80-90°C during performance mode while plugged in without causing a crash. I've attempted to reinstall all GPU drivers using DDU, but no minidump was recorded. Has anyone experienced this before?

M

Menfa

08-18-2023, 06:02 AM #1

The system restarts unexpectedly in battery mode, especially when switching to iGpu mode in the Armoury Crate for battery conservation. Temperatures remain stable during silent use (40-50°C), but spike to 80-90°C during performance mode while plugged in without causing a crash. I've attempted to reinstall all GPU drivers using DDU, but no minidump was recorded. Has anyone experienced this before?

M

MannINMJ
Member

105

08-20-2023, 02:05 PM

#2

Check if your laptop needs any BIOS updates.
My CPU and GPU temperatures are normal (40-50°C during light use or idle), but they rise to 80-90°C when idling in performance mode while plugged in—though it hasn’t ever crashed.
Both Intel and AMD claim your laptop can handle up to 100°C, a standard since 2020. Water boils at that temperature, so I don’t think it’s safe to approach such heat.
I’ve attempted to reinstall all GPU drivers using DDU.
Would you like more details on how I carried out this process?
You might consider these options if you haven’t adjusted anything since buying:
1) Install higher-quality thermal paste and pads, and clean the vents.
2) Lower your processor’s voltage; see the guides below:
- https://www.reddit.com/r/ZephyrusG15/com...0hs6900hs/
- https://www.reddit.com/r/ZephyrusG14/com...t/kd1rdta/
These should help you manage the heat better.

M

MannINMJ

08-20-2023, 02:05 PM #2

Check if your laptop needs any BIOS updates.
My CPU and GPU temperatures are normal (40-50°C during light use or idle), but they rise to 80-90°C when idling in performance mode while plugged in—though it hasn’t ever crashed.
Both Intel and AMD claim your laptop can handle up to 100°C, a standard since 2020. Water boils at that temperature, so I don’t think it’s safe to approach such heat.
I’ve attempted to reinstall all GPU drivers using DDU.
Would you like more details on how I carried out this process?
You might consider these options if you haven’t adjusted anything since buying:
1) Install higher-quality thermal paste and pads, and clean the vents.
2) Lower your processor’s voltage; see the guides below:
- https://www.reddit.com/r/ZephyrusG15/com...0hs6900hs/
- https://www.reddit.com/r/ZephyrusG14/com...t/kd1rdta/
These should help you manage the heat better.

C

CasityE33
Junior Member

44

08-21-2023, 10:08 AM

#3

Hello, thank you for your response. My bios is current with version 319 after checking the ROG website. Concerning DDU, I entered safe mode, removed all AMD graphics drivers, and reinstalled the ones provided by ROG for my laptop. Thanks. I plan to undervolt and clean dust to reduce temperatures, though I doubt it’s related since reboots occur at 40-50°C on my CPU. Additionally, the system always crashes when using the battery, never when plugged in, even at high temperatures (90-95°C). The screen goes black and the PC restarts immediately. Event viewer logs show no errors before the reboot.

C

CasityE33

08-21-2023, 10:08 AM #3

Hello, thank you for your response. My bios is current with version 319 after checking the ROG website. Concerning DDU, I entered safe mode, removed all AMD graphics drivers, and reinstalled the ones provided by ROG for my laptop. Thanks. I plan to undervolt and clean dust to reduce temperatures, though I doubt it’s related since reboots occur at 40-50°C on my CPU. Additionally, the system always crashes when using the battery, never when plugged in, even at high temperatures (90-95°C). The screen goes black and the PC restarts immediately. Event viewer logs show no errors before the reboot.