Problems with Xfinity services
Problems with Xfinity services
Ok hive mind, So I'm having an issue with my wifi. I moved to a new apartment and Xfinity was the only service provider in my area that offered higher than gig speeds (mostly needed for better upload speeds). I signed up for the xFi router because it included Tri-band, and no data cap. Moving budget made it a better option than buying a modem and router. The issue that I'm running into now though is that my Wifi speeds are abysmal. I had a tech come out and re-terminate all of my coax going to the apartment, and he gave me a direct connection to service line instead of sharing with the other apartments. He verified that I am getting over 1200Mbps at the line going into my modem. However, I am having a hard time getting any substantial wifi speeds like I was before (with a much slower 300Mbps package) at my old apartment in a different state. I am able to get around 280-310Mbps if I am in my bedroom within 5ft of my router, but I am only getting about 180Mbps on my phone if I am in my living room; about 30ft from my router that is in my bedroom (the tech claimed he could not move my line to my living room where I wanted it- which I call BS on). On my desktop in the living room I can get about 400Mbps, but frequently my signal on any of my devices drops to 10-30Mbps. Is this because of the xFi? Is it due to having to go through drywall, or signal management issues on the part of the xFi? Anyone know if I switch to my own modem and router (which I'd be fine with once I recoupe from moving costs) would I be able to still use my wireless TV box from Xfinity? ...Same issue, the line for the cable is in the bedroom and "can't be moved" to the living room to use with the cable box. I am working on a wired solution to use with my server anyway (running lines along my ceiling with low profile Cat6) but I still want to have good wifi for my phone and laptop and some smart devices I use. I can attach some pictures if that would help.
They mention an Apartment setting. The WiFi range is limited when many APs operate simultaneously, causing problems. It’s best to use a Wi-Fi analyzer app to check the spectrum. In certain situations, sticking to 5GHz can help, though I doubt even that band is free of congestion. I’m not comfortable with their wireless TV boxes, but I’d like to note that the XFI gateway with unlimited data costs around $25 per month, while using your own modem and router would be about $30 monthly. They charge extra for personal equipment usage. Please be aware of this.
I believe examining the spectrum would be beneficial. The main problem I face with xFi is that I can't isolate the bands to choose which devices to use. It has Tri-band, but it's all set automatically. Xfinity's management tools are too simple for those who understand IT and computers.
If the interface resembles the FIOS quantum gateway, it tends to be less intuitive and overly complex for everyday use. However, a submenu with options related to band selection should exist. For mapping and analysis, wifiman—a freemium Ubiquiti solution—performs exceptionally well in WiFi scanning and spatial mapping.
As mentioned before, about half of the options are available in the web interface while the other half require using the app. Comcast tends to restrict certain settings and seems to think their customers aren’t tech-savvy, which is why they might not let you pick a channel.