Problems with the latest Netgear router
Problems with the latest Netgear router
You're facing a common issue with older routers and newer modems. The AC1750 router may not be compatible with the CM500 modem, especially if the modem uses a different protocol or firmware. Try checking the router's documentation for compatibility requirements or consider using a more modern router that supports both devices. If possible, consult the manufacturer's support team for further guidance.
Check if the modem is set to Bridge mode or another configuration. Determine how it links to the Router. If you plug the modem cable into the Router's WAN port, adjust the router's WAN settings accordingly. Your specific steps will vary based on the initial setup answer.
You're checking if the details about the Netgear devices match your setup. The AC1750 is indeed the R6400 model. Connecting the modem to the router via an Ethernet cable from the yellow port to the yellow WAN port is correct. Ensure you have a functional cable and follow the router's setup guide. Also, verify if you used the Nighthawk App during installation.