Problems with the ASUS ROG Strix G16 G614JIR keyboard.
Problems with the ASUS ROG Strix G16 G614JIR keyboard.
Hey, I figured I'd post here while I'm waiting for help from ASUS themselves on the issue in case this is a common issue other people have had with gaming laptop keyboards. I am loving this laptop. The display, thermals, and performance are incredible. The only thing I hate about it is the keyboard. I have noticed several issues when using the keyboard. Firstly, it seems like their marketing for "Overstroke technology" was completely misleading because I cannot find any material on it. The keyboard is incredibly insensitive. I need to floor it in order for the input to be registered. This can either lead to a key not clicking or a key clicking twice. Keys will also randomly not input at all. When typing, this can result in a missed letter. When gaming, this can result in a movement action not registering at all no matter how long I keep the key pressed fully down. I noticed that if I keep pressing the broken key at maximum strength an press any other key on the keyboard, the broken key will magically come back to life. I have recorded some videos of this happening. Refer to the video descriptions for the software used to display the problem. https://youtu.be/TbcpsftRdTU https://youtu.be/2nsO0mObXZc The windows filter keys option changes nothing. I've uninstalled all keyboard drivers and re-installed them, no difference. I don't need to clean it as the computer is only a few months old and this has been happening since day one. I assumed it would be patched at some point but it hasn't. I don't know if this is a software issue, but I really hope it is. The keyboard is nigh unusable in this state. I am concerned that I will be stuck with this laptop because I don't think I can refund it anymore, so if this is intentional behavior, then I guess I got ripped off from misleading marketing.
My guess it just wait for ASUS, not much you can do with a laptop other than the steps you took, if you start taking stuff apart you risk losing the warranty.