F5F Stay Refreshed Hardware Desktop Problems with Asus TUF OC RTX 3060Ti and dual monitors setup

Problems with Asus TUF OC RTX 3060Ti and dual monitors setup

Problems with Asus TUF OC RTX 3060Ti and dual monitors setup

Pages (2): 1 2 Next
C
cocosgirl9
Junior Member
2
09-07-2023, 05:21 PM
#1
I’ve got a lot of experience with PCs and consider myself a fan. I assembled my own system and initially had an RTX 2060 inside. Everything functioned smoothly, and I was using two monitors. They’re both fairly old, so I was past due for a new display, but they still worked well with the 2060. I connected them via a VGA to HDMI cable, and everything ran perfectly. Then I upgraded to a 3060 Ti because I faced problems while playing FiveM with the older model. The situation turned bad after installation. To be clear, both screens would shut down together, appearing black, and the activity lights on each monitor seemed to indicate the PC was off. On their own, with cables plugged in, they operated fine. My main screen was a Samsung model (monitor A), and my secondary was an older Acer one (monitor B). When monitor A was active, I could play games and everything worked perfectly; similarly, with only monitor B on, the experience was identical. Eventually, I tried using AnyDesk to connect to my PC when both screens were off. It turned out that if monitor A was connected first, then switching to monitor B caused monitor A to disappear, while putting monitor B in first made monitor B vanish. I eliminated several possibilities: power supply unit, drivers, cables, and even the GPU itself. The GPU seemed fine, handling games at high frame rates without issues—except when using two monitors. I’ve filed a return request but remain unsure what might be causing this dual-monitor issue. I’m worried it could recur with a new GPU or that another setting might be misconfigured. If you have any insights or think my setup is the culprit, please share your details. Thanks ahead of time.
C
cocosgirl9
09-07-2023, 05:21 PM #1

I’ve got a lot of experience with PCs and consider myself a fan. I assembled my own system and initially had an RTX 2060 inside. Everything functioned smoothly, and I was using two monitors. They’re both fairly old, so I was past due for a new display, but they still worked well with the 2060. I connected them via a VGA to HDMI cable, and everything ran perfectly. Then I upgraded to a 3060 Ti because I faced problems while playing FiveM with the older model. The situation turned bad after installation. To be clear, both screens would shut down together, appearing black, and the activity lights on each monitor seemed to indicate the PC was off. On their own, with cables plugged in, they operated fine. My main screen was a Samsung model (monitor A), and my secondary was an older Acer one (monitor B). When monitor A was active, I could play games and everything worked perfectly; similarly, with only monitor B on, the experience was identical. Eventually, I tried using AnyDesk to connect to my PC when both screens were off. It turned out that if monitor A was connected first, then switching to monitor B caused monitor A to disappear, while putting monitor B in first made monitor B vanish. I eliminated several possibilities: power supply unit, drivers, cables, and even the GPU itself. The GPU seemed fine, handling games at high frame rates without issues—except when using two monitors. I’ve filed a return request but remain unsure what might be causing this dual-monitor issue. I’m worried it could recur with a new GPU or that another setting might be misconfigured. If you have any insights or think my setup is the culprit, please share your details. Thanks ahead of time.

A
AzTP
Junior Member
12
09-07-2023, 05:21 PM
#2
Return to the older GPU and check if both monitors work.
A
AzTP
09-07-2023, 05:21 PM #2

Return to the older GPU and check if both monitors work.

C
Chiller9592
Senior Member
670
09-07-2023, 05:21 PM
#3
When I sent the new GPU for the RMA, I switched to my old one and am now using both monitors. Dual monitors are supported on it. I had two ideas: Theory one suggested Windows might change settings that disable dual monitor support, possibly due to BIOS or a specific detection of the 3060ti. Theory two questioned how video signals are managed on the GPU, wondering if a built-in controller or something in the card could cause signal diversion to just one output. I’m still unsure and this has challenged my understanding of PCs.
C
Chiller9592
09-07-2023, 05:21 PM #3

When I sent the new GPU for the RMA, I switched to my old one and am now using both monitors. Dual monitors are supported on it. I had two ideas: Theory one suggested Windows might change settings that disable dual monitor support, possibly due to BIOS or a specific detection of the 3060ti. Theory two questioned how video signals are managed on the GPU, wondering if a built-in controller or something in the card could cause signal diversion to just one output. I’m still unsure and this has challenged my understanding of PCs.

G
GekkeGans
Member
201
09-07-2023, 05:21 PM
#4
Sure, perhaps once the new monitor is back, check the BIOS and settings with a single display to see what’s available.
G
GekkeGans
09-07-2023, 05:21 PM #4

Sure, perhaps once the new monitor is back, check the BIOS and settings with a single display to see what’s available.

D
Darkaimonds
Member
74
09-07-2023, 05:21 PM
#5
the new monitor? no no xD, i sent the 3060ti back and im waiting for the new one to come. thing is i looked in bios and found nothing related to dual monitors. i was just hoping someone somwhere 1 year ago or something heard about an issue like this or related to this, because on google i cant seem to find anything.
D
Darkaimonds
09-07-2023, 05:21 PM #5

the new monitor? no no xD, i sent the 3060ti back and im waiting for the new one to come. thing is i looked in bios and found nothing related to dual monitors. i was just hoping someone somwhere 1 year ago or something heard about an issue like this or related to this, because on google i cant seem to find anything.

B
BoxelArc
Member
190
09-07-2023, 05:21 PM
#6
oh sorry, I meant 3060 ti. Try using one cable with a splitter attached at the end too.
B
BoxelArc
09-07-2023, 05:21 PM #6

oh sorry, I meant 3060 ti. Try using one cable with a splitter attached at the end too.

F
fqnix_
Junior Member
16
09-07-2023, 05:21 PM
#7
That would result in identical visuals on both screens, which isn't helpful.
F
fqnix_
09-07-2023, 05:21 PM #7

That would result in identical visuals on both screens, which isn't helpful.

P
PirateJackS
Member
55
09-07-2023, 05:21 PM
#8
P
PirateJackS
09-07-2023, 05:21 PM #8

A
Asianest
Member
97
09-07-2023, 05:21 PM
#9
sorry, i don't have a splitter available.
A
Asianest
09-07-2023, 05:21 PM #9

sorry, i don't have a splitter available.

T
The_Innkeeper
Junior Member
32
09-07-2023, 05:21 PM
#10
Sure, just keep an eye on what the people at RMA are saying.
T
The_Innkeeper
09-07-2023, 05:21 PM #10

Sure, just keep an eye on what the people at RMA are saying.

Pages (2): 1 2 Next