Problem with PC Crashes After 30 Minutes of Intensive Gaming – Assistance Required for Diagnosis
Problem with PC Crashes After 30 Minutes of Intensive Gaming – Assistance Required for Diagnosis
Hello, good morning/evening,
Over the past few months, my PC has been experiencing crashes after just 30 minutes of intense gaming. I’ve already attempted several fixes: initially, the CPU temperature would spike to 100 degrees during heavy games, so I replaced the thermal paste and cooler, which lowered the temperature to around 60-70 degrees. I also tried swapping out the power supply, but that didn’t resolve the issue. My temperatures are consistently normal, staying at 60-70 degrees for the CPU when running games at ultra settings.
I reviewed the Event Viewer and found the same pattern before crashes occurred:
The thermal zone ACPI _TZ.TZ00 has been enumerated, leading to a critical error.
Here’s my setup:
Motherboard: Gigabyte Z390 UD
Processor: Intel Core i7-9700KF
GPU: Gigabyte RTX 3080
Cooler: Be Quiet Dark Rock 5
Power Supply: Antec 750W Gold
Please note I’ve owned this PC for six years.
Thank you for your assistance, have a great day/evening!
The ACPI feature is just a capability and doesn't offer much benefit. What's the age of that power supply unit, and what version does it have? Are there any updates or customizations applied to this system? Have you attempted a fresh operating system installation? Was your BIOS updated or refreshed? Did you disable fast boot? Have you reinstalled your drivers? Were SFC/DISM commands executed? Did memory diagnostics run?
My power supply is an Antec 750W 80 Plus Gold. It's been with me for five years. I previously had it replaced with the same model, but it didn't function properly, so I received a refund.
No overclocking or underclocking has been done on this device.
I haven't performed a fresh Windows installation yet.
About a month ago, I updated or reflashed the BIOS.
Fast Boot was turned off.
My drivers were reinstalled.
I ran the SFC/DISM commands.
A memory diagnostic was also executed.
I tested HWMonitor during gameplay in Escape from Tarkov and the temperatures of each core varied from 40°C to 57°C
The most efficient method to identify the true starting point is to have a spare SSD and keep it accessible, similar to a tool. Allocate around 35.00 for an SSD. Test by unplugging your working "C" drive and installing a fresh Windows copy on the spare SSD, including drivers and a few games. If it functions properly, it likely points to your previous Windows installation. If issues persist, investigate hardware concerns.
This power supply is an Antec High Current Gamer Gold Series 750W model.
Apologies for the delayed reply; ordering the SSD took some time and it continues to cause crashes even after testing what you recommended.