Problem with headset identification on Lenovo V15-IGL running Windows 11

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58

05-21-2021, 12:00 AM

#1

Hi everyone,
I'm experiencing issues with my Rampage Prestige Virtual 7.1 Surround Gaming Headset (model SN-RW77). When connected to my Lenovo V15-IGL running Windows 11, the RGB lights fail to activate and the headset isn't detected by my PC. I've tried several solutions:
Checked all USB ports, restarted the PC, installed drivers, enabled compatibility mode, inspected Device Manager, adjusted BIOS/UEFI settings, and modified power management options.
The barcode on the headset matches a different model (Rampage FAVORY Black 7.1 USB Surround Gaming Headphone), yet it looks identical to the Prestige.
Specifications:
Lenovo V15-IGL
Windows 11
USB 2.0 and 3.0 ports tested
Symptoms:
RGB lights on the headset do not turn on.
Headset remains unrecognized in Device Manager or sound settings.
Sound still comes from the laptop speakers.
Any suggestions or fixes would be helpful. Thanks!
Update: The headset doesn't work even when plugged into a TV and an AC USB adapter—possibly a hardware issue.

L

LegoCrazyFrog
Junior Member

12

05-21-2021, 01:22 AM

#2

does it work on another pc?

R

rebelka79
Member

185

05-21-2021, 06:08 AM

#3

Welcome to the forums, newcomer! Have you verified whether your laptop's BIOS requires an update? Have you attempted to reinstall your chipset or USB drivers through an elevated command? In Device Manager, is the headset listed among Audio devices?

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pyrote
Senior Member

407

05-25-2021, 05:37 AM

#4

Hey, i just plugged it in another pc (win 10) and the rgb did not turn on (

E

eskzz
Posting Freak

909

05-25-2021, 08:29 AM

#5

Hello, there has been an update for the bios on Lenovo and I installed it (after attempting to install the prestiges model driver). Additionally, the driver for the other model that matches the barcode was added, but nothing changed. That driver is for the model with the matching barcode, though it doesn't appear to be the actual headset.

M

Monawar
Member

108

05-25-2021, 05:09 PM

#6

This is new. I don't have a source for it.

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EmilyRose_
Junior Member

41

05-25-2021, 06:28 PM

#7

That's the model I purchased. However, the barcode shown on the website doesn't match the one on the headset case. When I searched for the barcode from the box, I found: this product, you can check barcodes and drivers for both models.

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busterman01
Junior Member

17

05-28-2021, 01:24 AM

#8

yes, i purchased it today through an online marketplace

D

dixie1024
Junior Member

10

06-01-2021, 01:39 AM

#9

the headset isn't appearing in the audio devices:
i reinstalled all the usb drivers and restarted my pc, but there was no improvement.

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SrNegue_4K
Junior Member

17

06-15-2021, 07:31 PM

#10

Additionally, there is no USB device listed among the audio devices.