Problem with display and AMD graphics drivers vanishing
Problem with display and AMD graphics drivers vanishing
Here are some details about your PC setup:
You have an Asrock B450M Steel Legend with a Ryzen 5 3600 processor.
Your system includes an AMD Radeon RX 5600XT, which is second-hand and was replaced after an upgrade from a previous model.
The power supply is a Corsair CV550.
The issue involves random loss of display signals, causing the monitors to go black and stop receiving signals. Despite this, the PC continues to run. I recall similar occurrences during gameplay, such as Valorant, where audio and sound effects persisted even when the screen was unresponsive. Another time, while listening to music on YouTube, the music continued playing without interruption. In each case, I waited a long time before the displays returned, at which point I had to restart the PC using the reset button. After resetting, only one display was detected. Additionally, the AMD graphics driver (Adrenalin) disappeared. To address this, I attempted to reinstall the drivers, starting with the AMD cleanup tool and then reinstalling Adrenalin. I also updated the chipset driver from the official AMD website. Despite these efforts, the problem repeated. Now I suspect a potential defect in the GPU. Would you like advice on resolving this issue?
It’s worth noting that most of your PC components were purchased new around 2021, with the RX 5600XT being a recent upgrade.
Yes, it's probably a failing GPU. The chance is there; using used ones doesn't really save money, but it adds more risk in exchange for that cost.
The CV550 could be the issue. It falls into the lower end of the Corsair lineup, so upgrading to a Corsair RM-series power supply or something comparable might be beneficial.
Yeah, this is an inappropriate PSU with this GPU (and really, the previous one), so replacing the PSU with something significantly better would eliminate that as a potential problem. Since it ought to have been done under any and all circumstances anyway, it's a real no-brainer.
Using the previous GPU didn’t cause any issues. It might be related to a power supply issue. If the power was insufficient, wouldn’t the whole system shut down? (I’m not sure) It’s also worth mentioning that this problem occurred even when the PC was idle, meaning less power was being used.
I see. I'll try to deal with the PSU. But is there any method I could do so that I could verify if the GPU is the problem?
Testing it on an appropriate, working PSU. There's also the option of bringing it to a shop for testing on their hopefully appropriate, working PSUs.
On a fundamental level, any testing of hardware is going to require the proper PSU. A bad battery in my car may not be its primary problem, but I'm not going to get very far in diagnosing the issue unless I have a known battery in there.
If you have a very limited timeframe for a return of this secondhand GPU, I'd probably just go ahead and return it, and get something else when I have the proper PSU ready, rather than risk it being a GPU problem.
As a temporary fix, I considered using a different PCIe slot on my motherboard, which had previously worked. I lost access to the article but suspected a power supply issue. I purchased a new Seasonic PX650 and reinstalled the GPU in the top slot. It functioned properly initially but crashed after a short time. I also tried reseating cables and moving the GPU to the lower slot, but the system stopped working. I attempted to swap it with an old GPU, which resolved the issue. Now I wonder if the problem lies with the GPU itself.
Yes, it's probably a failing GPU. The chance is there; using used ones doesn't really save money, but it increases the risk in other ways.