F5F Stay Refreshed Hardware Desktop Problem with connecting your laptop to an external display.

Problem with connecting your laptop to an external display.

Problem with connecting your laptop to an external display.

M
Migun
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03-27-2016, 05:28 PM
#1
I am trying to help a buddy with a very odd issue surrounding an external display connected to a laptop. Below I have detailed the issue and steps we have taken so far to try and correct the issue. This is an ongoing issue we are actively trouble shooting so I will come back and make updates periodically. I have not been able to find anything online relating specifically to this issue, most post that i have found across the internet are caused by odd adapters which are not present in this case. My Goal in this post is to have a public documentation of this issue so that if solved, may help someone in the future who is frustrated and searching the internet for a fix. ISSUE: When Attempting to use the "extended display" option on affected laptop, external display shows No Signal. DETAILS: Issue first arose after "changing some display option. related to HDR?" per eu. Laptop is using Intel integrated graphics, No dedicated GPU Display is plugged into laptop through HDMI port, with an HDMI cord and no adapters. Display works if "duplicate" is selected. Display won't work under "second screen only" and reverts back to "duplicate". HDR is currently set to OFF Laptop OS: Windows 10 64bit BIOS version: Unknown/Awaiting Info External Display Manufacturer: LG Laptop Manufacturer: DELL External Display Native Resolution: 2560x1440 External Display supported refresh rates: 60 or 75(native?) Laptop Display Native Resolution: 1360x768 Laptop Display Supported Refresh Rates: 40 or 59.9(native) Steps tried so far with no resolution to issue: ----------------------------------------------- 1. Updating graphics driver: Up to date/unsupported 2. Reinstalling display specific driver through device manager 3. Trying a different HDMI cable 4. Trying a different port on the external display 5. Using the Intel Iris graphics software to change the display settings/type: Results in the same behavior as when you try to change the settings through windows menus as detailed in DETAILS. 6. Updating Windows 7. Reinstalling Windows preserving user files Windows Said: "Ran into a problem while resetting: Cancelling" Legend: eu: End User *: Step currently in progress, awaiting status update
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M
Migun
03-27-2016, 05:28 PM #1

I am trying to help a buddy with a very odd issue surrounding an external display connected to a laptop. Below I have detailed the issue and steps we have taken so far to try and correct the issue. This is an ongoing issue we are actively trouble shooting so I will come back and make updates periodically. I have not been able to find anything online relating specifically to this issue, most post that i have found across the internet are caused by odd adapters which are not present in this case. My Goal in this post is to have a public documentation of this issue so that if solved, may help someone in the future who is frustrated and searching the internet for a fix. ISSUE: When Attempting to use the "extended display" option on affected laptop, external display shows No Signal. DETAILS: Issue first arose after "changing some display option. related to HDR?" per eu. Laptop is using Intel integrated graphics, No dedicated GPU Display is plugged into laptop through HDMI port, with an HDMI cord and no adapters. Display works if "duplicate" is selected. Display won't work under "second screen only" and reverts back to "duplicate". HDR is currently set to OFF Laptop OS: Windows 10 64bit BIOS version: Unknown/Awaiting Info External Display Manufacturer: LG Laptop Manufacturer: DELL External Display Native Resolution: 2560x1440 External Display supported refresh rates: 60 or 75(native?) Laptop Display Native Resolution: 1360x768 Laptop Display Supported Refresh Rates: 40 or 59.9(native) Steps tried so far with no resolution to issue: ----------------------------------------------- 1. Updating graphics driver: Up to date/unsupported 2. Reinstalling display specific driver through device manager 3. Trying a different HDMI cable 4. Trying a different port on the external display 5. Using the Intel Iris graphics software to change the display settings/type: Results in the same behavior as when you try to change the settings through windows menus as detailed in DETAILS. 6. Updating Windows 7. Reinstalling Windows preserving user files Windows Said: "Ran into a problem while resetting: Cancelling" Legend: eu: End User *: Step currently in progress, awaiting status update

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