Problem with connecting PC to the internet.
Problem with connecting PC to the internet.
Hi everyone, I’ve just built a few units and haven’t faced this issue before. I was assisting my cousin with assembling a new PC over video call, and everything functioned perfectly. However, he upgraded his processor from a Ryzen 3 3200G to a Ryzen 7 3700X and now the internet connection isn’t working. He still has all the hardware listed—Ryzen 3, Ryzen 7, 16GB RAM, NVMe SSDs, and so on—but the Ethernet port lights up yellow even after switching back to the older CPU. When he tested the cable with his Xbox, it worked fine. He’s tried reinstalling Windows, formatting the M.2 drive, checking drivers, and even looked into BIOS updates, but nothing seems to help. The IP configuration window shows no results, and the NCCLA console doesn’t display anything. I’m running out of ideas. Maybe a BIOS update is needed, but I can’t visit in person. This is really frustrating.
The device operates without issues, but it lacks an internet link. It is accessing the network through a wired connection.
Verify if Asrock's site offers drivers for your network adapter.
The link points to AMD's X570 phantom Gaming 4 motherboard drivers on ASRock's website.
Open Device Manager and verify if the network adapter appears. Then, start a live Linux system like Ubuntu to test network access.