Problem resolved: My computer frequently freezes and returns to the login screen when playing games.
Problem resolved: My computer frequently freezes and returns to the login screen when playing games.
I'm experiencing a frustrating issue where my personal computer unexpectedly shuts down to the desktop screen while I am playing video games. This problem has been present since my PC’s initial setup two years ago and occurs with a wide range of games, though it's more frequent during intensive titles such as *Batman Arkham Knight*, *Witcher 3*, and *Fortnite*. Because my system is a pre-built model, I sent it to a repair service, and they conducted extensive stress tests which indicated no hardware malfunctions. They suggested that the problem might be software-related and returned it to me. However, I strongly believe this isn’t a simple software issue, as I've diligently attempted numerous solutions without success.
Here are some of the steps I’ve taken:
* Updating device drivers
* Reinstalling Windows 10
* Installing the latest updates through Windows Update
* Updating the BIOS firmware
* Scanning for malware and viruses
* Replacing the power supply unit (PSU)
Recently, I sent my PC to another group of technicians specializing in computer diagnostics. They noted that the CPU was overheating and installed a new cooling solution. While the CPU temperature has decreased noticeably, the crashing issue persists. The technicians noted that a poorly designed system configuration could be causing these software-based error reports, which they cited in their communication with the original repair service. I provided them with event logs detailing the errors, and they suggested that due to the system’s design flaws, the error messages are falsely interpreted as software problems. Do such situations exist? Could an experienced hardware expert assist me with this perplexing issue? I'm beginning to question whether my PC was constructed improperly, and I’ve lost hope of resolving it. The computer functions perfectly for non-gaming tasks and can handle demanding games for extended periods at times, yet the crashes remain constant within gaming environments. I would greatly appreciate any assistance in diagnosing and resolving this problem; further information is available upon request, as I have spent the last two years tirelessly trying to identify and address this issue.
PC specifications:
ASUS H110M-CS/C/SIs (Motherboard) – 1151 DDR4
Intel Core i5-7600 (3.5GHz / 6MB L3 Cache / BOX / LGA1151) – Processor
J&A 8GB DDR4 2133MHz – RAM
TOSHIBA 1TB DT01ACA100 3.5" 32MB SATA III – Storage
Fortron FSP SP-400A PSU (120mm) – Power Supply
ASUS DUAL GTX 1060 6GB GDDR5 – Graphics Card
It's important to note that you haven’t yet attempted to run Memtest, as recommended in the earlier discussion. I'm somewhat concerned about the power supply unit due to my lack of experience with it, and I suspect it could be operating near its lowest specified power level for a GTX 1060 with 6GB of memory.
It’s important to note that you haven't yet attempted running Memtest, as recommended in the prior discussion. I’m somewhat concerned about the power supply unit due to my lack of experience with it, and its wattage might be near the lowest specification for a GTX 1060 6GB graphics card.
My apologies for the delayed response. I only recently discovered that memtest must be executed from a USB drive, and upon doing so, I identified three errors over the course of four tests, specifically during pass 2, test 7. I can supply images if required.
Could you identify which components/ports were impacted? That would assist in determining the problem, although it might indicate a memory-related concern. Please share images so others can investigate further.