F5F Stay Refreshed Hardware Desktop Problem identified with the system experiencing sporadic blue screen occurrences on an AMD machine.

Problem identified with the system experiencing sporadic blue screen occurrences on an AMD machine.

Problem identified with the system experiencing sporadic blue screen occurrences on an AMD machine.

S
speedycux
Member
187
02-27-2022, 01:31 AM
#1
I have been experiencing a persistent issue for months now where seemingly out of nowhere my PC will bluescreen. I have examined the .dmp files in WinDbg and there seems to be no pattern of what is causing the issue, with different applications crashing for different reasons. I think the issue is related to the ram, but I don't think the ram itself is bad. I bought two sticks of Corsair Vengeance 16GB DDR5 6000MT/s ram and saw better stability, and I struggled to get the system to boot with all four ram sticks installed (2 new 2 old). However, I've been running MemTest86 on both sets of ram for a long time with no errors, so I don't think the ram itself is bad. I think it's possible my GPU is bad, because some of the .dmp files are related to driver issues. However, I have been diligent about updating my GPU drivers and I have crashed on all the latest versions. I also have done a completely fresh install of Windows and my system was still unstable, so I think it is almost certainly a hardware issue. Specs: CPU: AMD Ryzen 5 7600X 4.7 GHz 6-Core Motherboard: ASRock X670E PG Lightning ATX AM5 Ram: G.Skill Ripjaws S5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory, VENGEANCE 32GB (2x16GB) DDR5 DRAM 6000MT/s CL36 GPU: ASRock Radeon RX 6800 XT Phantom Gaming Graphics Card with 16GB GDDR6, AMD RDNA 2 (RX6800XT PGD 16GO) Power Supply: FSP Hydro G PRO 1000W 80 Plus Gold Full Modular ATX 12V V2.52 (HG2-1000) OS: Windows 11 x64 purchased through Microsoft System was built about a year ago UEFI Bios Version: X670E PG Lightning 1.07 (no newer version is available) I have provided 5 .dmp files from the last 4 days, and their errors are: 1. KMODE_EXCEPTION_NOT_HANDLED (1e) blaming PROCESS_NAME: System (Something seems wrong with this dump file) 2. IRQL_NOT_LESS_OR_EQUAL (a) blaming PROCESS_NAME: Zoom.exe 3. MEMORY_MANAGEMENT (1a) blaming PROCESS_NAME: firefox.exe 4. CRITICAL_PROCESS_DIED (ef) blaming PROCESS_NAME: services.exe 5. IRQL_NOT_LESS_OR_EQUAL (a) blaming PROCESS_NAME: firefox.exe dmp_files.zip
S
speedycux
02-27-2022, 01:31 AM #1

I have been experiencing a persistent issue for months now where seemingly out of nowhere my PC will bluescreen. I have examined the .dmp files in WinDbg and there seems to be no pattern of what is causing the issue, with different applications crashing for different reasons. I think the issue is related to the ram, but I don't think the ram itself is bad. I bought two sticks of Corsair Vengeance 16GB DDR5 6000MT/s ram and saw better stability, and I struggled to get the system to boot with all four ram sticks installed (2 new 2 old). However, I've been running MemTest86 on both sets of ram for a long time with no errors, so I don't think the ram itself is bad. I think it's possible my GPU is bad, because some of the .dmp files are related to driver issues. However, I have been diligent about updating my GPU drivers and I have crashed on all the latest versions. I also have done a completely fresh install of Windows and my system was still unstable, so I think it is almost certainly a hardware issue. Specs: CPU: AMD Ryzen 5 7600X 4.7 GHz 6-Core Motherboard: ASRock X670E PG Lightning ATX AM5 Ram: G.Skill Ripjaws S5 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory, VENGEANCE 32GB (2x16GB) DDR5 DRAM 6000MT/s CL36 GPU: ASRock Radeon RX 6800 XT Phantom Gaming Graphics Card with 16GB GDDR6, AMD RDNA 2 (RX6800XT PGD 16GO) Power Supply: FSP Hydro G PRO 1000W 80 Plus Gold Full Modular ATX 12V V2.52 (HG2-1000) OS: Windows 11 x64 purchased through Microsoft System was built about a year ago UEFI Bios Version: X670E PG Lightning 1.07 (no newer version is available) I have provided 5 .dmp files from the last 4 days, and their errors are: 1. KMODE_EXCEPTION_NOT_HANDLED (1e) blaming PROCESS_NAME: System (Something seems wrong with this dump file) 2. IRQL_NOT_LESS_OR_EQUAL (a) blaming PROCESS_NAME: Zoom.exe 3. MEMORY_MANAGEMENT (1a) blaming PROCESS_NAME: firefox.exe 4. CRITICAL_PROCESS_DIED (ef) blaming PROCESS_NAME: services.exe 5. IRQL_NOT_LESS_OR_EQUAL (a) blaming PROCESS_NAME: firefox.exe dmp_files.zip

B
baconandfries
Member
215
02-27-2022, 10:00 PM
#2
It seems RAM data extracted from the dump files. If both units fail when operated individually, the memory controller (part of the CPU) might be the issue. You could also attempt a BIOS update, as you're using an extremely old version.
B
baconandfries
02-27-2022, 10:00 PM #2

It seems RAM data extracted from the dump files. If both units fail when operated individually, the memory controller (part of the CPU) might be the issue. You could also attempt a BIOS update, as you're using an extremely old version.